LaToya D.

Experience

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  GE CAPITAL Lowe's Credit Card Center

  Jun 1998 - Jun 1999

  Customer Service Representative

  Answered incoming calls, assisted customers in interpreting their bill, open/processed new retail and business applications, marketed promotional products, resolved customer problems and complaints, which resulted in a higher level of customer satisfaction within the call center.

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  THE VANGUARD GROUP

  Jun 1999 - Dec 2000

  Communications Associate

  Responded to client’s telephone and written inquiries concerning their accounts in regards to their stocks, bonds, equity, and money market accounts. Provided plan information, which involved retirement, mutual fund, and investment performance as well as beneficiary, legal, tax, and regulatory issues. Observed IRS and State Department websites for new tax forms, publications, and ordered them as needed. Experience in training incoming personnel.

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  Pee Dee Electric Membership Corporation

  Dec 2002 - Mar 2017

  Engineering & Operations Assistant

  Act as departmental receptionist, greeting visitors to the Engineering and Operations areas, directing to the appropriate office(s), and making appointments. Provide administrative and general office services to the Engineering and Operations personnel (Ex. Director of Engineering & Operations, Operations Superintendents, Resource Coordinator, Engineering Supervisor, System Inspector, Staking Technicians, Linemen and other personnel) involved in the construction, operation, maintenance, and retirement of the electric plant system. Assist in preparing annual budgets. Responsible for daily monitoring of Outage Management System (OMS) and restoration during major outages with the use of radio communications (two-way radio). Maintain records and files of load management maintenance, SCADA data, power factor, and substation load readings. Maintain files and documentation of hazardous waste management activities. Serve as Secretary for the company Safety Committee. Support the Director of Human Resources as directed. Assist in preparing employee and vehicle accident reports. Coordinate office meetings and training. Serve as back up to Engineering Coordinator with scheduling staking activities, service requests of customers, entering staking information into computer, assigning location indicators to accounts, estimating cost of work, generating material lists, and performing related activities. Assist engineering personnel in highway projects and encroachments. Assist with coordinating the performance of office functions and responsibilities in the Engineering Department and act as liaison between the Engineering Department and customers, County Inspection Departments, N. C. Department of Transportation, and other external contacts. Previously a Customer Service Representative. Show less

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  Wake Electric Membership Corporation

  Mar 2017 - now

  Customer Service Representative