Adam Riese

Experience

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  Ichthyology and Aquarium Science Society

  Sept 2008 - May 2010

  President

  Coordinate community activities through local organizations, conduct weekly meetings, plan trips and spearhead fundraising. Work in conjunction with employees to design informational programs for children, and maintain and clean the educational display fish tank on the main floor of the Portage County Library as well as maintain the 26 fish tanks that reside in the wet lab.

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  Travel Guard

  Jun 2010 - Feb 2011

  World Service Center Representative

  While working in the World Service Center, I took incoming phone calls from citizens and travel agents world-wide, educating, answering questions, and selling the Travel Guard Insurance Products. Primary responsibilities included: -Answering inbound calls and providing support to current and potential customers and travel agents by answering questions related to products and services. -Using appropriate sales techniques to quote and bind sales and seek up-selling and cross-selling opportunities. -Resolving product or service problems by identifying the area of concern and providing solutions. -Acquiring and maintaining appropriate provincial licensing as required for specific programs.-Provide astonishing customer service to educate customers of their insurance coverages, conditions, and exclusions. -Assist Travelocity.com customers in setting up claims as well as assisting in any coverage and travel related questions. Show less

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  Sentry Insurance

  Feb 2011 - now

  Senior Software Product Analyst and Product Owner

  • Coordinate development, implementation and maintenance between the business and developers. • Obtain project scope through unit interviews, workshops, site visits, scenarios, documents, tasks and workflows. • Elicit requirements for system modifications/enhancements and work closely with the development team to meet the needs of the end users. • Develop test plans and participate in system implementation of new or revised systems • Function as the project manager or lead on projects of high complexity. • Develop training plans, materials, procedure documents and provide classroom instruction. • Develop and conduct large business user test plans and execute the plan with the end users. • Support production systems by answering questions, resolving defects, and triaging enhancement requests. Show less