Helen E. James

Experience

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  High Museum Of Art

  Apr 1991 - Sept 1996

  Chief of Security

   Managed and trained Security Officers in providing 24 hour security and safety protection of Museum’s staff, patrons, Works of Art and facility. Recruit, hired, trained and managed staff payroll functions. Provided security staffing for Museum Special Events and after hour activities. Coordinated security logistics for arrival & departure of borrowed works of art, dignitaries, entertainers and political officials. Maintained evacuation plans and trained security staff on emergency evacuations of staff, patrons and property Managed departmental budgets, scheduling and personnel administrative functions. Performed audits and Loss Prevention functions. Responsible for employee background Investigations and Identification systems.  Responsible for insuring Security Alarms, Surveillance and Safety systems were operating optimally Liaison with Law Enforcement and Fire Officials. Show less

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  Helen James Allstate Insurance Agency

  Aug 1996 - Feb 2001

  Exclusive Contract Managing Agent - Business Owner

  • Sales, Marketing and Underwriting Personal and Commercial Lines Property and Casualty Insurance products.• Liaison between Clients, Claims and Underwriting• Owner and manager for location, staff supervision, development of operational processes and procedures.• Recruit, hire, train and managed staffs and payroll functions according to State and Federal Law.• Responsible for overall strategic sales results, loss ratios, expenditures, retention and initial claims contact.• Hired and trained staff on utilizing Insurance sales and client management software. Show less

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  American Family Insurance

  Oct 2008 - Mar 2010

  Exclusive Contracting Managing Agent

  *
  
  Sales, Marketing and first line Underwriting of Commercial, Workers Compensation and Personal Lines Insurance products for various Insurance Carriers.*
  Liaison between Clients, Claims and Underwriting.
  * Staff supervision, development and implementation of operational processes and procedures.
  * Recruit, hire, train and managed staffs and payroll functions according to State and Federal Laws.
  * Trained staff on sales, client account servicing and federal /State regulatory compliance.
  * Responsible for first line Underwriting, Risk Management, Loss Ratios and Retention.*
  Trained Staff on Agency Management software, Insurance Carriers software and Microsoft Office. Show less

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  Catoe James & Associates, Inc.

  Mar 2010 - Aug 2016

  Operations Manager

  * Sales, Marketing and first line Underwriting of Commercial, Workers Compensation and Personal Lines Insurance products for various Insurance Carriers.
  * Liaison between Clients, Claims and Underwriting
  * Staff supervision, development and implementation of operational processes and procedures.
  * Recruit, hire, train and managed staffs and payroll functions according to State and Federal Laws.* Trained staff on sales, client account servicing and federal /State regulatory compliance.* Responsible for first line Underwriting, Risk Management, Loss Ratios and Retention.
  * Trained Staff on Agency Management software, Insurance Carriers software and Microsoft Office. Show less

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  Girl Scouts of Greater Atlanta

  Sept 2018 - now

  Risk Facilities & Business Operations Manager

  Risk manager for Council properties and business operations to include headquarters and facilities security, management of contracts & compliance, vendor relations, department facilities budget, Insurance claims, safety management of incidents and accidents, fleet Management, driver safety maintenance, staff supervision and performance appraisals.