Jorge Prieto

Experience

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  Rutland Plastic Technologies, Inc

  Jan 1998 - Jan 2000

  Production Supervisor / Inventory Control / Shipping Lead

  Leading manufacturer of plastisol compounds and polyurethanes for commercial applications]Oversaw three-member operations team for plastisol productionShift responsibility for packaging, loading and shipping operationsDeveloped database which streamlined inventory management, reduced shipping errors and increased efficiencyLead quality assurance and inspection process, ensuring minimal impact to deliveryCoordinated activities with shipping, manufacturing and de-aeration departments, and resolved disputes Show less

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  Solid Computer Decisions, Inc.

  Jan 2001 - Apr 2002

  Acting General Manager / Sales Manager

  Provided day-to-day oversight of Miami Training and Service Center activities, reporting directly to Regional Vice PresidentCoordinated all logistics for center with headquarters Operations Department in Charlotte, outside vendors and multiple company service centers throughout the regionPartnered with peer manager to set up and network training center computersDesigned and implemented procedures to create integrity in shared-file management in training centerTrained and supervised local Recruiting Consultants for management opportunities at three separate service center office locations Show less

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  Natural Learning Center

  Apr 2002 - Mar 2003

  Academic Advisor

  Directed home-study sessions with groups of up to 20 studentsFacilitated fluency attainment through designed sessionsMonitored student progress via oral skills assessment exams

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  Brown Jordan International

  May 2003 - Dec 2004

  Supply Chain Speicalist

  $350 million manufacturer of furniture for indoor and outdoor use]Coordinated forecasting information between IT, Operations and Sales to ensure efficient and timely delivery of product and maintenance of desired product inventoryPerformed analysis of provided cycle counts, driving optimal inventory leveling and purchasingCreated Sales Forecasting Tool to ensure optimal inventory levels and stock replenishmentFacilitated issue resolution between Operations and Sales teams

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  Partsbase, Inc.

  Sept 2005 - Nov 2005

  Sales Representative

  Educated prospective customers on parts database featuresFielded customer questions and resolved issues concerning the parts locator serviceManaged and renewed memberships for current customers

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  McIntyre Drain Repair Services

  Sept 2006 - May 2008

  Facilities Consultant

  Serviced facilities ranging from day care centers to apartment complexes, to malls in a wide range of capacities.Evaluated needs with customer and relayed information to Company Owner.Performed the necessary repairs

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  Choice Translating

  Apr 2008 - Jan 2009

  Freelance Interpreter

  Act as an Interpreter between Spanish Speaking individuals and Care Providers (e.g. Doctors, DSS). Ensure that the conversation is understood by both parties accurately, in an intelligible manner.

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  Xpient Solutions, LLC

  May 2008 - Aug 2011

  Customer Care Analyst Level I

  Software development company that caters to the restaurant Industry] 2008 to 2011Support company's proprietary software at client restaurants in a , 24-7 call center environmentPerform menu programming and maintenance via WebEDM site to include item and button creation, inventory allocation of recipes, and deployment of changesCommunicate with client sites issues via telephone/email. Create tickets to document issues and solutionsLog-on remotely to sites to troubleshoot and fix issues related to POS softwareCollaborate with companies and clients to coordinate issue resolution at client sites Show less

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  Matrix Resources

  Aug 2011 - Mar 2012

  PC Support Technician - Junior contracted with Time Warner Cable

  Support desktop computers, laptop computers and ancilliary equipment at the Charlotte business office for Time Warner Cable.

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  Spectrum (formerly Time Warner Cable)

  Mar 2012 - Nov 2018

  Desktop Support Specialist

  • Support laptops desktops and tablets for Installation Technicians, Customer Care Analysts and Corporate personnel based at the Arrowood Rd. building and Charlotte area Outer Markets.• Interact with users in person at the IT Window, via phone, email or Instant Messenger to assess and troubleshoot issues they may have with their equipment• Support equipment directly or via remote access to ensure users are back to normal within SLA’s.• Work on projects either spearheading or as part of a team as needed by ITSS leadership. • Coordinate with other departments in order that their IT needs are met.• Educate users in proper usage, function and procedures related with their equipment and troubleshooting process. Show less

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  Spectrum

  Nov 2018 - Oct 2021

  Technical Specialist, Local Site IT

  • Support IT equipment for Customer Care Analysts and Corporate personnel based at the Arrowood Rd. and Whitehall Park Dr. buildings• Interact with 800 to 1000 users in person at the IT Window, via phone, email or Instant Messenger to assess and troubleshoot issues they may have with their equipment• Support equipment directly or via remote access to ensure users are addressed within SLA’s.• Work on projects by leading them or as part of a team as needed by LSIT leadership. • Coordinate with other departments on IT related work to ensure satisfactory completion.• Educate users in proper usage and troubleshooting related to their assigned equipment.• Introduce, develop, train and advise newer LSIT team members on functions and procedures.• Maintain inventory of LSIT equipment by updating inventory sites and verifying equipment in stock or deployed.• Coordinate between sites; report their status to LSIT leadership and assist as needed with ticket workloads.• Promoted from Associate Technical Specialist to Technical Specialist 2/2020. Show less

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  Spectrum (Formerly Time Warner)

  Oct 2021 - Apr 2024

  Assoc DevOps Engineer/Incident Lead

  • Responsible for providing Incident Management and technical support related to 3rd party billing and Call Center Technology systems used by Charter Communications at enterprise level. • Coordinate and drive restoration of Service for Major Incident events. • Analyze systems for ongoing performance improvements at user and system levels. • Ensure timely escalation of issues during service impacting events, coordination of support resources, drive service restoration activities, and manage timely event communications, and support root cause analysis & follow-up. • Oversee the incident management process and team members involved in resolving the incident.• Respond to reported service incidents, identifying the cause and impact to business and/or customers, initiate the incident management process.• Collaborate with the incident management team to ensure that all protocols are diligently followed.• Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.)• Conduct escalation to service teams, senior management and leaders to ensure appropriate awareness, engagement and focus. Show less