Jesis Maharjan

Experience

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  Octave

  Jan 2016 - Sept 2018

  Server
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  JW Marriott Marquis Hotel Dubai

  Nov 2018 - Apr 2019

  Server
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  Cafe Nina

  Jun 2019 - Mar 2020

  Server
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  Five Guys Enterprises

  Jun 2021 - Oct 2022

  Shift Manager

  • Handled the delivery and ensured proper rotation of inventories, labeling, and dating all product strictly.• Ensured all products are prepared, held, and served at correct temperatures and correct visual appearance.• Ensured team’s daily production and prep levels reflect upcoming business volumes and all opening and closing duties were completed.• Responsible for holding the team accountable for the highest standards of cleanliness, timing, uniform, grooming, organization, production, food quality, and consistency.• Ensured the store was kept clean and organized at all times, all required checklists are fill out properly and any health and safety hazards are addressed in a timely manner• Managed and trained a crew of 4/5 per shift as per the company’s standard procedure to deliver excellent customer service. Show less

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  Bobbette & Belle

  Oct 2022 - Oct 2023

  Store Manager

  • Set and upheld impeccable standards for food quality, presentation, and cleanliness.• Managed all aspects of retailing, including par product levels, ordering, and reconciliation of orders.• Lowered 10% of the overall food waste. • Maintained retail strategy and managed revenue and sales while ensuring budgets were met• Hired and trained talent to meet hospitality benchmarks and ensured service standards were the industry’s best.• Managed health and safety standards and up-to-date certifications• Organized and led staff meetings to ensure operational fluidity, service consistency, and correct product knowledge and organization were being advocated.• Participated in management meetings with the bigger executive team.• Managed all aspects of financial operations and worked with set benchmarks to ensure the financial strength of the process, including waste management and minimization• Encouraged positive collaboration among team members and exemplified the brand’s core values.• Created and implemented new policies and standard operating procedures to boost team productivity and improve operational effectiveness. Show less

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  Adrak Hospitality Group

  Mar 2023 - Nov 2023

  Server

  Taking orders and offering recommendations; courteously addressing special requests and dietary restrictions.• Suggesting additional courses, sides, or beverages to enhance the dining experience.• Presenting, pouring, and describing wines to guests.• Adherence to restaurant-specific etiquette standards.• Ensuring courses are delivered at the right moments.• Professional resolution of customer complaints or issues, involvement of management if necessary.• Collaborative work with colleagues, including chefs, and bussers.• Ensuring impeccable table settings and a polished appearance.• Flexibility in accommodating various guest needs and preferences. Show less

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  Burrito Splendido

  Nov 2023 - now

  Restaurant Manager

  Monitored revenues and adjusted labor allocations accordingly, maintaining labor costs within 14% of budgeted targets.• Planned and organized daily operations, overseeing a team of 5 employees to ensure seamless service delivery.• Developed and managed staff work schedules, balancing operational needs with employee preferences to maximize productivity and morale.• Addressed customer complaints promptly and effectively, resolving issues to enhance customer satisfaction and loyalty.• Developed and executed a targeted marketing campaign that increased everyday sales by 35% resulting in a significant boost in repeated customers.• Evaluated daily operations to optimize efficiency, reducing wait times by 20% and enhancing customer satisfaction both online and walk-ins.• Managed all administrative functions such as scheduling, purchasing for the department, hiring and terminations of associates all in a fiscally responsible manner.• Maintained meticulous financial records, including balance sheets and cash reports, ensuring accuracy and compliance with company standards.• Managed inventory levels and ordering processes, minimizing waste and optimizing stock turnover to meet customer demand and reduce costs. Show less