Adewale Oyetimein

Experience

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  Benod International Limited

  Mar 2015 - Sept 2016

  IT Analyst

  Responsible for maintaining and updating technical documentation for machine parts and tool.Maintaining and monitoring connectivity within (intranet) and outside the company.Created and maintained user account profile, passwords and ensuring companywide security

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  Global T&T New Solutions Limited

  Jul 2018 - Oct 2020

  System Engineer/ Server Administrator

  Develop, implement and manage long-term solutions to issues that affect the efficacy of the company’s IT systems.Ensured that entire team is performing according to standards and managing sensitive IT issues correctly.Worked to manage internal systems, perform troubleshooting and minimized downtime.Test and verify scalability of an expanding system architecture supporting 5 locations.

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  Tek Experts

  Nov 2020 - Dec 2023

  Technical Support Engineer.

  Acted as the primary technical contact, deliver advanced technical troubleshooting on M365 products, and problem-solving solutions for corporate customers that include issues escalated to the highest level of management.Providing resolution of cases, covering Microsoft Exchange, Outlook, Free-busy, Microsoft 365 Security and Compliance, Microsoft 365 Identity, Azure Active Directory, AD Connect deployment, Windows Active Directory, Registering of Domain, Microsoft OneDrive for Business.Custom PowerShell scripting to bulk update users’ information on Azure Active Directory and Office 365.Create and supervise the creation of security and compliance policies (Data loss prevention, HIPAA) on Microsoft 365. Collaborated with subject matter experts and escalation managers when additional support is needed to resolve customer issues.Delivering solutions to service support tickets that comes through emails, phone calls and chats, within time zones (EMEA and NOAM) Show less

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  Adoyet Technologies

  Dec 2023 - now

  Technical Support Specialist | Microsoft 365 Expert | Customer Service and Technical Support Expert

  Microsoft Exchange OnlineMicrosoft SharePoint OnlineMicrosoft OneDrive for BusinessMicrosoft Skype for Business OnlineMicrosoft TeamsMicrosoft Security and Compliance AdministrationSynchronization between Microsoft Cloud and on-premises environments, including SharePoint Online, OneDrive for Business, and local PCsCloud security and data management with retention policies, DLP (Data Loss Prevention), litigation hold, and eDiscovery