Pranjali Kshirsagar

Experience

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  WNS Global Services

  Sept 2003 - Oct 2010

  Transition Management Travelled to USA for transition and sales support. Managed 7 projects till now. Tracking project SLA's & ensuring that all customer’s SLA's are met as per contract specification, quality, lead time & change request. Managing the profit and loss of the assigned projects and ensuring the achievement of budgeted financial numbers. Client management with extensive and proactive communication with offshore clients through conference call and email for smooth flow of the processes. Ensuring timely closure of project based activities. Recruiting and training staff members as per requirements of the processes.Sales Support and Business Development  Responsible for drafting of RFP’s & RFI’s utilizing the domain expertise and strong understanding of the business processes. Involved into due diligence for client’s needs and designing solution. Identifying the target companies and key decision makers.  Creating client presentations, Case studies and articulating value propositions of solution & service offerings. Show less

  • Manager

    Sept 2003 - Oct 2010

  • Manager - Transition & Solutions

    Sept 2003 - Oct 2010
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  MDIndia Healthcare Services (TPA) Pvt. Ltd.

  Nov 2010 - Nov 2012

  Sr Manager

  Operations Management Leading inbound/ outbound customer service operations, and adherence to the TAT (turnaround time) / service standards for achieving service delivery excellence (SLA management). Regular communication and collaboration with the clients to ensure targets are achieved.  Coordinating with senior management for cross trainees and innovative suggestions to improve operational functioning. Providing inputs for process control & ensuring end to end complaint resolution. Reviewing existing systems and business requirements and facilitating the implementation of new systems/ processes, in line with the overall business goals and objectives.Team Management Managed 200 plus team. Planning targets, monitoring numbers and achievement of overall targets on a daily, weekly & monthly basis in adherence to the pre-set standards. Interacting with employees to plan their development and evaluate the progress made as well as providing development opportunities, coaching, and resources.  Coordinating with the HR division for recruitment, selection, performance appraisals and training on a regular basis for all team members. Having monthly goal discussion and progress on KRA. Reviewing yearly performance. Show less

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  Cotiviti

  May 2014 - now

  Operations

  Operations Management Leading inbound/ outbound customer service operations, and adherence to the TAT (turnaround time) / service standards for achieving service delivery excellence (SLA management). Regular communication and collaboration with the clients to ensure targets are achieved.  Coordinating with senior management for cross trainees and innovative suggestions to improve operational functioning. Providing inputs for process control & ensuring end to end complaint resolution. Reviewing existing systems and business requirements and facilitating the implementation of new systems/ processes, in line with the overall business goals and objectives.Team Management Managed 200 plus team. Planning targets, monitoring numbers and achievement of overall targets on a daily, weekly & monthly basis in adherence to the pre-set standards. Interacting with employees to plan their development and evaluate the progress made as well as providing development opportunities, coaching, and resources.  Coordinating with the HR division for recruitment, selection, performance appraisals and training on a regular basis for all team members. Having monthly goal discussion and progress on KRA. Reviewing yearly performance. Show less