Experience

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  New call telecom ltd.

  Feb 2012 - Mar 2015

  Sr. noc engg.

  Worked as a Sr Network Engineer is to manage the monitoring and troubleshooting of the mobile telecommunications network and all server’s IT services.

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  Ericsson

  Apr 2015 - Jul 2019

  Incident manager

  Worked as Incident Manager to support IT server related environment and telecommunication network and Internal Infra.

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  Huawei technologies india

  Jul 2019 - Feb 2021

  Project lead

  Incident and Problem Managment.· Proactively manage the resolution of major incidents in a timely manner, ensuring minimal business impact, and initiate escalation procedure as appropriate. · Create, implement and deliver initiatives to continually improve the efficiency and effectiveness of the end-to-end Major Incident process and Problem Management process · Identification, classification and communication of Major Incidents and Problem Known Error Records · Make recommendations and facilitate remedial actions to prevent recurrence of Major Incidents · Understand the impact of the incident, including number and range of users & clients affected. · Follow up on root cause analysis and preventative actions from major incidents · Undertake proactive Problem Management activities and create, implement and deliver on initiatives to reduce incident volumes. · Review the efficiency and effectiveness of proactive Problem Management activities · Conduct weekly internal and external problem reviews · Develop and drive the delivery of Service Improvement Plans where necessary · Deal with ad-hoc escalations and complaints in line with the appropriate processes · Input to post incident management information reporting, establishing improvement actions and addressing lessons learned with a view to improving the resilience of the services and preventing recurrence of known problems. Show less

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  Capgemini

  Feb 2021 - Aug 2021

  Project lead

  Incident and Problem Management

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  Infosys

  Aug 2021 - Jun 2023

  Siam consultant
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  Confidential

  Jul 2023 - now

  Siam consultant ( incident and problem manager )