Experience

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  Tallink silja oy

  Mar 2012 - Apr 2014

  Sales agent

  Working as a sales agent in Tallink Silja OY. Doing online bookings for Finnish customers for ship sales and hotels via phoneKeeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.

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  Sokos hotels

  Apr 2014 - Oct 2014

  Front desk agent

  Front desk agent in one of the biggest hotels in Tallinn Estonia named Original Sokos Hotel Viru Tallinn.

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  Genpact

  Oct 2014 - Nov 2017

  For Customer Service:• Fulfill seamlessly all the tasks and responsibilities of the given operations process based on the requirement of the Standard Operating Procedures (SOPs);• Strive for quality work in handling phone calls, administering in databases, book keeping and in other customer service activities on finnish market;• Effective and professional verbal and written communication – both with internal and external customers, partners;• Active participation in the defined training courses and the practical implementation of the new skills in the work processes• Active participation in process related trainings of new team members;• Participate in regular/ occasional teleconferences/ meetings with the Customer;• Participate in preparing customer reports;• Develop action plans to resolve operations issues and coordinate their implementation;For Accounts Payable:o Entering data into ERP application from scanned invoiceso Performing online checks as specified – eg. duplicates, wrong scanning, wrong addresso Updating activity trackerso Creation of Supplierso Reviewing the requests for vendor setup/changes in detailso Creation of supplier into ERP Applicationo Accuracy and duplicate audit of data entry and invoiceso Reconciliations and reportingo Month close reporting and periodic dashboard reporting as well as ad hoc reportingo Closing of accounts for the month and performance of due diligence as per guidelines – including generation of ERP reports and inputs for accrualso Periodic activities (e.g. VAT reporting, intrastate reporting, 1099, 592B etc.)o Performing escheatment controlso Vendor statement reconciliationso Sending DNs, payment advises to supplierso Posting of returned payments and checkso Country specific knowledge of taxation (VAT and CIT) & accounting rules applicable particularly for country-to-country transition Show less

  • Team Lead

    Jan 2017 - Nov 2017

  • Senior Process associate Customer Service/Accounts Payable

    Oct 2014 - Dec 2016
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  Oracle

  Nov 2017 - May 2019

  Hcm solution engineer

  HCM Solution Engineer, part of Solution Engineering Hub, based in BucharestThe Solution Engineering Hub (SE HUB) is part of the EMEA & APAC Presales economy and supports the Field/OD presales teams in their activities. The spectrum of work contains activities such as :* RFI/RFP answering/formatting * Demo/POC preparation + Setup + Configuration & customization * Solution Factory

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  Cgi

  May 2019 - Dec 2021

  - Supporting Finnish & Estonian users in local languages with general IT queries - Providing general strategic guidance in project execution to achieve SLAs (Service Level Agreement) - General team co-ordination, scheduling & monitoring of operations in lieu of Team Lead - End user NPS (Net Promoter Score Reporting) & call backs to ensure process improvements implementation - Co-ordination management with customers & stakeholders - IT Ticket status reporting & completion tracking- Handled & involved in multiple Service Desk Projects with focus on the construction industry Show less

  • Senior Analyst & SME (Subject Matter Expert)

    Apr 2021 - Dec 2021

  • Analyst

    May 2019 - Apr 2021
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  Oracle

  Feb 2022 - now

  Principal hcm consultant - nordic countries