Experience

• 

  Adaptland

  Apr 2015 - Jul 2015

  Stagist

  English / Spanish / Italian translations, revision, correction and editing of texts on labor law, labor economics and law for the web newsletter.

• 

  Leonardo hotels

  Jan 2018 - Mar 2018

  Receptionist

  Reception and guest relations, check-in / out, booking, payment processing, invoice registration and support to the accountants, assistance to the participants during events in the property’s meeting rooms.

• 

  Starhotels s.p.a.

  Apr 2018 - Mar 2021

  Relations with customers, site inspections, negotiation, drafting and confirmation of contracts, payment and invoices processing, management of bureaucratic-administrative aspects of the events organized (customer accounting, guest satisfaction, follow-up, brand management), coordination with the other departments involved (F&B, Housekeeping, Front Office, Sales, Maintenance), supervision and assistance to the participants during the event. Reception and guest relations, check-in / -out, internal reservations management and availability update on the OTAs and the channel manager, direct sales and upselling activities, promotion of the company loyalty program.

  • Event Manager Assistant

    Sept 2019 - Mar 2021

  • Guest Service Agent

    Apr 2018 - Aug 2019
• 

  Principe forte dei marmi

  Feb 2022 - Aug 2022

  Assistant reservations manager

  Application and knowledge of LHW, Fine Hotel Resorts,Virtuoso standards and procedures. Guest relation, check-in / -out, internal reservations management and availability update on the OTAs and the channel manager, accounting.

• 

  Starhotels s.p.a.

  Sept 2022 - now

  Multifaceted role requiring a combination of analytical skills, market knowledge, and strategic thinking. By effectively managing pricing, inventory, and distribution, rather than the usage of different software like RMS, I give my contribution to the financial success of the business and help drive sustainable revenue growth.In charge of the revenue strategy for London properties, effectively managed both withmonthly revenue meeting on site and remotely with digital tools to maintain engagement andproductivity. Show less - Development and implementation of pricing, inventory strategies for all customer segments, making the best use of all distribution channels, including Otas and Gds;- Monitoring the rates of direct competitors and benchmarking activities;- Data entry in PMS and Distribution Channel- Creating weekly, monthly report in order to identify the key factors for achieving revenue objectives and market shares, evaluating the effectiveness of the strategies applied.- Providing guidelines to the Reservation, Event & Congress departments regarding the management of quotes for Transient Groups Show less

  • Area Revenue Manager North East & Cluster UK London

    Oct 2023 - now

  • Milan Area Revenue Executive

    Sept 2022 - Sept 2023