Experience

• 

  Hgs - hinduja global solutions

  Jan 2016 - Mar 2017

  Technical support engineer
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  Tata consultancy services

  May 2017 - May 2024

  Led a team of engineers and managed theoperational health of the company's ITinfrastructure, ensuring smooth delivery oftechnical services to over 10000 users• Managed end-to-end execution of largeinfrastructure projects, which requiredextensive stakeholder communication,defining clear project goals, and aligningresources•Used data-driven insights from performancemetrics and feedback to refine processes,translating technical needs into actionablestrategies that improved service quality•Developed a long-term roadmap forinfrastructure maintenance and upgrades,demonstrating the ability to handle productlife cycles, stakeholder communication, andtimeline management Show less Participated in server infrastructure upgradesand worked collaboratively with networkengineers, illustrating the ability to managetechnical solutions from conception toimplementation for applications with 10k+users in USA.• Facilitated the deployment of new systems bycoordinating with vendors, end-users, andinternal stakeholders, ensuring seamlessintegration into the existing environment• Analyzed user feedback and systemperformance to continuously enhanceoperational effectiveness, showcasing aproduct management mindset of iterativeimprovement and customer focus. Show less

  • Infrastructure Team Lead

    Jul 2021 - May 2024

  • IT Analyst

    May 2017 - Jun 2021
• 

  Producthood school

  Jun 2024 - Aug 2024

  Fellowship