Experience

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  Eagoar

  Jan 2020 - Sept 2020

  Educational consultant

  • Strategically planned and executed campaigns, surpassing expected outcomes by an impressive 20%.• Synthesized complex information for rapid team comprehension.• Utilized data visualization from google sheet to identify issues and provide solutions.• Took charge of managing part-time personnel, including recruitment, training, supervision.

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  Eslitec

  May 2021 - Feb 2025

  Customer success manager

  • Established customer service/success processes from scratch and continuously optimized them to enhance customer satisfaction from 4.68 to 4.81 (Max score is 5)• Proactively provided customers with data interpretation, analysis, and strategic recommendations to improve customer retention rates from 10% to 20%.• Managed project timelines and ensured on-time completion.• Authored instructional articles, organized FAQs, and conducted online live tutorials to enhance customer usage from 30% to 50%.• Maintained close collaboration with the technical team to gather customer feedback and requirements.• Utilized Notion to create a CRM management system.• Proficient in Scrum methodology, executing tasks and reporting using Scrum agile management.• Developed OKR metrics to increase chatbot platform product revenue for reference by the CEO Show less

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  Aiii.ai類神經網路股份有限公司

  May 2024 - now

  Account manager

  • Client Management – Built strong relationships with international pharmaceutical clients, ensuring satisfaction and contract renewals.• Project Execution – Defined business needs, managed timelines, and worked with development teams to deliver solutions efficiently.• Cross-Functional Collaboration – Bridged communication between clients, PMs, designers, and engineers to drive project success.#ProjectManagement #Agile #ClientSuccess #Collaboration