李承軒

李承軒

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location of 李承軒Taipei, Taipei City, Taiwan
Phone number of 李承軒+91 xxxx xxxxx
Followers of 李承軒30 followers
  • Timeline

    Jan 2020 - Sept 2020

    Educational Consultant

    Eagoar
    May 2021 - Feb 2025

    Customer Success Manager

    Eslitec
    Current Company
    May 2024 - now

    Account Manager

    Aiii.Ai類神經網路股份有限公司
  • About me

    Account manager in Aiii providing software solutions to pharmacy industry

  • Education

    • National taipei university

      2015 - 2019
      Bachelor's degree sociology
  • Experience

    • Eagoar

      Jan 2020 - Sept 2020
      Educational consultant

      • Strategically planned and executed campaigns, surpassing expected outcomes by an impressive 20%.• Synthesized complex information for rapid team comprehension.• Utilized data visualization from google sheet to identify issues and provide solutions.• Took charge of managing part-time personnel, including recruitment, training, supervision.

    • Eslitec

      May 2021 - Feb 2025
      Customer success manager

      • Established customer service/success processes from scratch and continuously optimized them to enhance customer satisfaction from 4.68 to 4.81 (Max score is 5)• Proactively provided customers with data interpretation, analysis, and strategic recommendations to improve customer retention rates from 10% to 20%.• Managed project timelines and ensured on-time completion.• Authored instructional articles, organized FAQs, and conducted online live tutorials to enhance customer usage from 30% to 50%.• Maintained close collaboration with the technical team to gather customer feedback and requirements.• Utilized Notion to create a CRM management system.• Proficient in Scrum methodology, executing tasks and reporting using Scrum agile management.• Developed OKR metrics to increase chatbot platform product revenue for reference by the CEO Show less

    • Aiii.ai類神經網路股份有限公司

      May 2024 - now
      Account manager

      • Client Management – Built strong relationships with international pharmaceutical clients, ensuring satisfaction and contract renewals.• Project Execution – Defined business needs, managed timelines, and worked with development teams to deliver solutions efficiently.• Cross-Functional Collaboration – Bridged communication between clients, PMs, designers, and engineers to drive project success.#ProjectManagement #Agile #ClientSuccess #Collaboration

  • Licenses & Certifications

    • 數位行銷基礎知識完整版

      Google digital academy (skillshop)
      Sept 2020
    • Google analytics individual qualification

      Google digital academy (skillshop)
      Nov 2020
      View certificate certificate
    • Google ads - measurement certification

      Google digital academy (skillshop)
      Nov 2020
      View certificate certificate
    • Google ads search certification

      Google digital academy (skillshop)
      Nov 2020
      View certificate certificate