Experience

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  My way egypt

  Oct 2008 - Mar 2009

  Technical support

  • Answer staff questions in person and via phone on all company supported applications. • Troubleshoot computer problems. • Create and modify documents using Microsoft Office. • Maintain hard copy and electronic filing system. • Collect and maintain PC's inventory. • Provide office PC orientation for new employees. • Designs, installs, upgrades, configures, and repairs local and wide area network hardware and infrastructure.• Installs and tests computers and related network hardware in a networked environment.• Installs and tests approved software and software upgrades in a networked environment.• Develops and coordinates network replacement plan.• Maintains network maps of all sites.• Administrator on windows server 2008 and company domain.• Provide computer orientation to new company staff.• Analyze and resolve technical problems for established networks• Troubleshoot and resolve network production problems. • Perform hardware and software installations. Show less

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  Bis - tamas

  Oct 2011 - Sept 2012

  Network enginner

  • Answer staff questions in person and via phone on all company supported applications. • Troubleshoot computer problems. • Create and modify documents using Microsoft Office. • Maintain hard copy and electronic filing system. • Collect and maintain PC and laptop. • Designs, installs, upgrades, configures, and repairs local area network hardware and infrastructure.• Installs and tests computers and related network hardware in a networked environment.• Administrator on windows server 2008 and company domain.• Troubleshoot and resolve network production problems. • Make studies and analyses for new programs.• Troubleshoot and test company programs.• Provide technical support and training to customers on company's programs.• Manager of archiving projects. Show less

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  Etc

  Nov 2012 - now

  Network engineer

  • Answer staff questions in person and via phone on all company supported applications. • Troubleshoot computer problems. • Create and modify documents using Microsoft Office. • Maintain hard copy and electronic filing system. • Collect and maintain PC and laptop. • Designs, installs, upgrades, configures, and repairs local area network hardware and infrastructure.• Installs and tests computers and related network hardware in a networked environment• Troubleshoot and resolve network production problems. • Provide technical support and training to customers on company's programs.• Maintains network maps of company clients.• Analyze and resolve technical problems for established networks• Perform hardware and software installations. • Establish user profiles, user environments, directories, and security for networks.• Solve clients problem’s in person and via phone and remote control.• Administrator on company client Domains and networks.• Provide technical support and training for my staff.• Put new plans to improve work with clients and our company.• Make periodic reports on the progress of work and administrative work. Show less

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  British council, egypt

  Dec 2016 - now

  It officer

  Supervise IT renovation projects (Infrastructure, IT devices renewal and install new systems or services like “Video Conference, and Leased line”)• Install and organize new IT racks.• Responsible for the inventory system.• Responsible for office 365 migration.• Provide support for BC staff (hardware, software, and peripherals).• Troubleshoot network connectivity problems.• Install and maintain computers, iPhone, and other IT peripherals.• Rebuild computers with the approved images of windows and applications.• Manage the issuance of ID access cards.• Maintain the inventory system updated and keep tracking of items• Providing technical specifications of IT items.• Follow up the paper cycle of procurement to ensure that the good is received and payment is settled.• Test new purchased items or repaired items.• Ensuring the projectors, Interactive White Board (IWB), and other IT equipment in the classrooms are operational for the teaching staff.• Contribute in the dedicated IT supports provided the Teaching Center staffroom and classrooms according to a shift-based schedule. Show less

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  British council

  Jan 2022 - now

  Information technology officer