Experience

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  Life aid pharmacy

  May 2020 - Mar 2021

  Senior sales executive

  • Co-ordinating all front desk activities • Developed and managed marketing strategies to grow sales • Ensuring that sales achieve required target • Supervising the support staff

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  St. clair college

  Mar 2022 - Aug 2023

  Banquet server

  • Responsible for serving food and beverages to guests at venues or catering events.• Greeting guests, taking their orders, and bringing them the correct drinks and dishes.• Worked in Restaurant-style theme events, galas, parties, professional events, and weddings of various cultures.• Moreover, I had opportunity to train students in hospitality industry

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  Windsor family health team

  Jan 2023 - Mar 2023

  Office administrator

  • Got skilled in managing patient check-ins, verifying insurance, and collecting payments.• Experienced in handling phone calls and efficiently.• Excellent verbal and written communication abilities to interact with patients, doctors, and staff effectively.• Proficient in using Accuro and Telus EMR systems and other office equipments.• Empathetic and compassionate approach when dealing with patients, especially thosein distress.In addition, I completed a reflective paper on experience with the work environment. So, I can reflect upon the skills I have learned, as well as the duties performed. So I can consider how I can use these skills in the future. Show less

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  Nordia

  Oct 2023 - now

  • Deliver exceptional customer support across multiple channels (phone, email, live chat, and text) to clients in the US, Canada, and Europe, ensuring seamless service.• Provide exceptional support and assistance to APP group's valued customers of Mackage and Soia & Kyo, maintaining high standards of service.• Utilize product expertise to guide customers on size, fit, and styling, offering personalized recommendations.• Handle inquiries related to warranty, shipping, returns, and order tracking, leveraging Shopify and FedEx systems for accurate updates.• Create and manage service tickets for complex cases, ensuring efficient follow-up and resolution.• Address customer concerns with empathy and professionalism, delivering tailored solutions to enhance satisfaction and loyalty.• Proactively promote complementary products and solutions based on customer needs.• Efficiently manage multiple tasks and interactions across platforms while maintaining a high standard of service delivery. Show less • Providing assistance to customers via inbound calls, addressing technical inquiries, and ensuring swift issue resolution to maintain high levels of customer satisfaction.• Demonstrating proficiency in promptly diagnosing and resolving technical problems, leveraging a comprehensive understanding of Bell MTS products and services.• Utilizing strong communication skills to convey technical information clearly and concisely, ensuring customers comprehend solutions and next steps.• Leveraging extensive knowledge of Bell MTS services to educate customers on features, functionalities, and best practices, thereby enhancing their overall experience.• Maintaining detailed records of customer interactions and technical issues within the company's CRM system, facilitating seamless collaboration and follow-up with internal teams. Show less

  • Customer Service Representative

    Nov 2024 - now

  • Technical Support Representative

    May 2024 - Nov 2024

  • Sales and Customer Service Representative

    Oct 2023 - May 2024