Experience

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  Ministry of agriculture livestock and fisheries

  May 2016 - Oct 2016

  Ict intern

  Accurate Data Management: Inputted data into various software tools with a high level of accuracy, ensuring records were properly maintained and accessible.Report Generation: Prepared and compiled reports as needed, comparing captured data with source documents to ensure accuracy and completeness.Database Updates: Regularly updated databases with new and existing information, ensuring data integrity and supporting organizational operations.

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  Coseke limited

  May 2017 - Aug 2018

  Data entry clerk

  Accurate Data Entry: I entered information into databases and software tools with precision, ensuring that all sensitive and accounting data was accurately recorded.Record Management: I was responsible for organizing and managing both physical and digital records, ensuring that files were systematically arranged for easy retrieval and reference.Report Preparation: I prepared reports as needed, summarizing and presenting data in a clear and organized manner for various stakeholders.Data Updates: I updated existing data to reflect any changes or new information, ensuring that the databases and records were current and reliable.Target Achievement: I consistently met the daily targets set for data entry and processing, demonstrating efficiency and productivity in my role. Show less

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  Savannah informatics

  Nov 2018 - now

  Act as the primary contact for high-profile clients, including C-suite executives and technical leaders, ensuring consistent customer satisfaction.Develop strategic customer success initiatives that align with business outcomes, driving a 40% increase in client engagement and satisfaction.Reduce issue resolution time by 50% through proactive troubleshooting and root cause analysis, improving overall client satisfaction.Achieve a 90%+ quality assurance rating by identifying performance gaps and implementing customized solutions.Reduce client churn by 15% through proactive feedback analysis and relationship management.Manage customer escalations and foster strong client relationships, ensuring positive long-term partnerships. Show less Managed a book of business, retaining revenue by conducting strategic business reviews and delivering data-driven insights to demonstrate value.Collaborated cross-functionally to ensure smooth technical support and client satisfaction.Leveraged customer feedback to improve internal processes and provided valuable insights for product improvement.Assisted in technical troubleshooting, working closely with clients to resolve complex issues, improve workflows, and boost product adoption.Established best practices, trained team members, and developed client-related reports to track performance and success. Show less Executive Client Support & Satisfaction: Led client engagement for key accounts, including successfully onboarding Madison Insurance, driving a 40% increase in client satisfaction through proactive relationship management and seamless system integration.Contract Management & Onboarding: Managed client contracts and guided new clients through smooth onboarding, delivering thorough training to enhance retention and satisfaction.Issue Resolution & Quality Assurance: Resolved high-impact client issues, reducing resolution times by 50% and maintaining a 90%+ quality assurance rating through root cause analysis and proactive follow-up.Client Engagement & Retention: Strengthened client relationships with regular touchpoints, reducing churn by 15% and gathering actionable feedback to improve service delivery.Team Training & Documentation: Trained internal and client teams, creating detailed user manuals that supported effective system use and improved overall satisfaction. Show less Primarily used calls and emails to receive and resolve client requests and complaints withinthe allotted TAT.Made follow-up calls after analyzing customer feedback obtained through NPS surveys.Trained and guided clients.Tracked and reported customer concerns during meetings and followed up with theappropriate teams.Examined the customer's complaint, determined the reason for the problem, and selected andexplained the best solution to fix the problem to resolve product or service difficulties.accelerating the process of repair or adjustment; ensuring that the issue is resolved Show less

  • Client Success Associate Consultant

    Oct 2024 - now

  • Client Success Manager

    Nov 2022 - Oct 2024

  • Business Development and Customer Outreach

    Nov 2021 - Oct 2022

  • Analyst, Relationship Manager

    Nov 2018 - Oct 2021

  • Customer Service Analyst

    Nov 2018 - Feb 2019