Experience

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  Vodafone

  Jun 2010 - Jul 2010

  Research intern

  • Conducted market research and gathered data from retailers on the usage of mobile internet packs by customers. Prepared a demographic report for the firm to help it plan marketing campaigns and new product lines.• Studied GSM networks and gained insights into the telecommunications industry.

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  Accenture

  Jun 2011 - May 2014

  • Saving 1.5 million dollars in non-compliance penalties, led a team of six members and used agile scrum methodology to build and deliver a data masking software product to protect customers’ sensitive data for a US based Healthcare client.• Generating incremental business worth 0.6 million dollars, collaborated with the Sales team to develop the product proposal for an information security software product and presented it to potential customers.• Guiding client’s investment decisions, made recommendations on database management and predicted future database needs by evaluating IBM-DB2 based database systems, and identifying key data usage patterns. Show less • Reducing manual labor costs by 20% annually, automated web-based telecom equipment order processing system and implemented two automation software products in the order validation process for a Telecom company based in Europe.• Improving efficiency by 33%, performed system analysis and development to upgrade the “product configuration” information processing systems of the customer by remodeling 50% of the existing processes.• Reducing the web-based application down-time by more than 25% and enhancing user experience, analyzed, designed, developed and delivered software product patches to resolve underlying issues.• Increasing the overall software development process efficiency by 12%, led the “Process Documentation” initiative to help new hires quickly understand software development processes and standards.• Resulting in greater productivity, led the “Competency Development” initiative within a team of ten members and increased the technical proficiency level of 90% of the team members. Show less

  • PS&OD (Product, Service and Offering Development) Analyst

    Sept 2012 - May 2014

  • Software Engineer

    Jun 2011 - Sept 2012
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  Wolfram

  May 2015 - Aug 2016

  Product marketing analyst

  Wolfram is one of the world's most advanced computational software companies—as well as a powerhouse of scientific and technical innovation. As a pioneer in computation and computational knowledge, it has pursued a long-term vision to develop the science, technology, and tools to make computation an ever-more-potent force in today's and tomorrow's world.Wolfram Alpha - A Web/App based SaaS Product Responsibilities:• Product Strategy and Road-map - Market and competitive research - New feature/product proposals and prioritization - User stories, wire-frames and functional requirements• Product Performance Analysis - User-adoption - Customer acquisition - Customer engagement and retention• Marketing Strategy - Re-marketing - Referral program - Promotional campaigns Show less

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  Vail systems

  Aug 2016 - May 2022

  Technical project manager

  Vail is a rapidly growing technology SaaS/PaaS company that helps Fortune 500 companies communicate with their customers more efficiently and effectively through the use of cloud-hosted Internet voice and data technologies. From services, to state-of-the-art IP telephony, to cutting edge real-time analytics, Vail technology makes millions of voice interactions better every day.• Worked closely with business sponsor(s), cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives.• Oversaw multiple project teams, ensuring program goals are reached.• Managed the entire project development life cycle from requirements to deployment to ensure timely deliverables, project success, and quality.• Identified potential issues and risks and worked collaboratively to resolve them, and implemented best practices and proven methodologies for managing projects.• Managed internal and external customer relationships and expectations through negotiation and partnering. Show less

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  Amazon

  May 2022 - now

  Sr. technical program manager - artificial general intelligence