Experience

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  Mount sinai medical center

  Jan 2005 - Oct 2015

  Call center support representative

  •Screened and prioritized incoming correspondence and phone calls.•Collected, processed, and transmitted information often of a sensitive nature to designated staff, physicians, community, or other external agencies.•Provided direct clerical assistance.•Attended monthly meeting to record, transcribe and distribute minutes of meetings, or relevant issues discussed.•Conducted follow-ups, schedules meetings and arranged meeting locations.

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  Ehe international

  Oct 2015 - Oct 2018

  Medical transcriptionist

  •Transcribed different reports, physicals, letters, and addendums daily.•Consulted with appropriate doctors or other medical personnel to get clarity on confusing or unambiguous information to ensure accuracy.•Thoroughly reviewed and analyzed the qualitative text to ensure all themes are properly documented and captured.•Utilized dictation equipment, computer, and word processor application to transcribe letters, medical reports, or other documents in a timely and accurate manner.•Prioritized work according to urgency of the documentation or physician needs to transcribe the audios for timely completion of patient's medical file.•Interpreted medical terminologies and abbreviations in preparing patients' medical histories, discharge summaries and other documents as required. Show less

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  Global medical transcription - gmt

  Oct 2018 - Dec 2020

  Medical transcriptionist

  •Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge.•Researched questions and concerns from providers and provided detailed responses.•Maintained strict patient and physician confidentiality.•Reviewed the finished transcribed documents along with the audio to ensure that the document matches the audio.•Oversaw transcribe and edit recorded material (e.g., patient histories, physicals, notes, x-ray reports, etc.).•Review accuracy of patient information (e.g., name, identification number, date of service, etc.).•Verified accuracy of transcription for correct punctuation, grammar, and spelling. Show less

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  Dr. ramon valderrama m.d., pc

  Jan 2021 - Jan 2023

  Medical transcriptionist/secretary

  •Achieved and maintained a 98.5% QA Score.•Responsible for maintaining knowledge of new procedures, medications, etc. in order to perform at the high level.•Experience with electronic document management systems.•Performed all clerical duties related to medical transcription.•Transcribes and/or edits dictated correspondence and reports. •Provided excellent customer service by addressing patient inquiries and resolving issues promptly.•Implemented feedback from patients to improve service quality and patient experience.•Managed patient appointments and follow-ups, ensuring a seamless experience.•Assisted patients with billing and insurance questions, providing clear and helpful information. Show less

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  Vns health

  Jan 2023 - now

  Clinical care coordinator

  •Documented customer interactions to support site and departmental metrics, achieving a 95% accuracy rate in data entry and contributing to performance tracking.•Identified and resolved customer issues related to health plans, wellness, and enrollment, ensuring compliance with regulatory guidelines, resulting in a 20% increase in customer satisfaction scores.•Maintained comprehensive knowledge of VNS products, services, and technology platforms.•Ensured the delivery of final resolutions to customers. Show less