Silvia Lund

Silvia Lund

Customer Service Representative

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  • Timeline

  • About me

    Integration Program Manager at Taulia Inc.

  • Education

    • Institut de la Francophonie pour l'Administration et la Gestion,Univerite de Nantes

      2010 - 2011
      Master of Business Administration (M.B.A.) Business Administration and Management, General Master
    • Sofia University St. Kliment Ohridski

      2006 - 2010
      Bachelor of French Philology
  • Experience

    • IBM

      Jul 2010 - Sept 2010
      Customer Service Representative

      Client service via telephone

    • Yopak Ltd

      Jan 2011 - Jan 2012
      Purchaser

      Sending inquiries, sourcing, contacting suppliers, placing orders, negotiating

    • CSC

      Jul 2012 - Dec 2014

      Taking minutes from meetingsOrganizing meetings and conference callsPreparing presentationsPreparing reports

      • Junior Project Manager

        Feb 2014 - Dec 2014
      • Junior Business Analyst

        Aug 2013 - Feb 2014
      • Executive Assistant

        Jul 2012 - Aug 2013
    • Proxiad

      Dec 2014 - Feb 2016
      EDI Business Analyst
    • Taulia Inc.

      Feb 2016 - now

      Understand the supplier business and invoice volume in order to offer them the best solution for electronic invoicing depending on their technical and billing capacity;Get the appropriate contacts involved in to the Taulia solution process;Communicate clearly the benefits of the use of Taulia as well their customer's invoice requirements;Guide and respond to all questions/queries/concerns that a supplier might have related to the transition process;Work closely with the Team manager on resolving any supplier/buyer issue;Use provided ticketing/CRM tools to accurately track all communication with a supplier and its progress;Report the progress of each active e-invoicing campaign on a regular basis;Represent Taulia in a professional and positive manner. Show less

      • Integration Program Manager

        Mar 2019 - now
      • EDI Account Manager

        Feb 2016 - now
  • Licenses & Certifications