Andy Chua

Experience

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  Data Security Systems Solutions P L

  Nov 2007 - May 2010

  Services Lead

  • Provided 24/7 Level 2 technical support on Server and Application issues. • Responded to on-site fault rectification.• Monitored audit logs, error logs and fault tickets.• Provided training for users and administrators.• Developed system and application implementation guides• Advised users of appropriate security policies. • Created environments for system & configuration testing and implementation• Supported R&D team• Managed inventory and purchases of IT hardware, software and other services.• Conducted sales presentations to potential clients in support of Sales Team. Show less

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  Civil Aviation Authority of Singapore

  Sept 2010 - Feb 2013

  Senior Executive

  • Manage server services• Liaise with vendors on technical issues to ensure service delivery • Manage inventory, budget planning and procurement of IT hardware, software and services.• Perform backup planning, business continuity planning and contingency requirements gathering.• Analyze system performance and capacity trends to ensure resource optimization • Provide hardware and technical consultation for IT projects in CAAS • Streamline business processes and value-add to the user requirements• Responsible for preparing tender specifications, evaluation and implementation of the systems Show less

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  Deloitte

  Feb 2013 - Jan 2014

  Senior Consultant

  • Led a team to maintain a service critical single-sign-on system of a major Asian bank• Participated in a single-sign-on system upgrade project in charge of infrastructure• Presented status reports to top management and client stakeholders• Planned and reported financial and resource forecast to top management• Prepared scope-of-work and cost calculations • Identified and managed the development and training needs of team members• Prepared proposals to support pre-sales activities• Participated in organizing committees for firm-wide events Show less

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  ERA Realty Network Pte Ltd

  Aug 2014 - now

  Marketing Director