Hadeel Jastaniyah

Experience

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  Berlitz School of Languages

  Jan 2007 - Jan 2008

  Customer service\ Student advisor

  Provided revenue generation by selling English, Arabic, French, Spanish, and Italian courses to individual and corporate clients.Managed business operations and conducted a variety of administrative assignments.Promoted the language center by conducting tours and answering inquiries regarding program features and instructors of the educational facility.Coordinated faculty meetings, class schedules, and tests.Communicated with customers across the globe answering questions regarding courses, payment options, and program benefits.Accepted payments and generated academic certificates for students. عرض أقل

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  AL-BAYAN SCHOOL

  Jan 2007 - Feb 2008

  TEACHER, SECRETARY

  *Taught fifth grade English to a classroom of 25 students for the leading private school.*Developed curriculum, tests, and assignments for the English course.*Increased classroom performance by creating customized teaching materials reflecting the interests of each student.*Significantly improved English language skills by providing effective teaching methods and encouraging the children to practice English outside the classroom.*Appointed to manage the English Department serving as secretary for the school.*Allocated funds and managed a $100,000 operating budget. Financial oversight included tuition, books, programs, and departmental remodeling.*Key leader at developing an educational computer program enabling students and faculty to obtain individual laptop computers to complete homework and teaching assignments. *Chosen to provide performance evaluations of 15 teachers and made recommendations to increase student outcomes.*Selected departmental teaching materials to encourage learning. عرض أقل

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  KAMAL OSAMA JAMJOOM

  Sept 2012 - Mar 2017

  Training Manager of The Body Shop international retail business with a master degree in Training and Organizational Development. Learning and development trainer. Certified international coach that motivates individuals to achieve professional and personal goals. Developing and implementing customized training materials. Content developer that has an experience in developing training and coaching materials, and has more than 7 curriculums run in retail brands. An extremely confident candidate in analyzing organization’s training needs by utilizing several methods that count for the success among the organization hierarchy- which allow for the acquisition of capabilities needed to achieve business goals.  SHL assessor who has successfully managed above 30 assessment centers and assessed over a 700 employees based on their job analysis competencies. Able to demonstrate strong communication, presentation, leadership and management skills.  Has the ability to prioritize, effectively manage and direct multiple tasks. Has also the ability to give attention to details and good follow-up discipline as well as the ability to travel worldwide overnight as per business requirements.  Demonstrated success managing business, staff, and financial operations for a leading English Department. Developed and implemented advanced learning initiatives that increased student and teaching performance. Created and performed numerous PowerPoint presentations on English, linguistics, and global business. Bilingual (English- Arabic)  Able to demonstrate strong communication, leadership and coordination skills which allow for the acquisition of capabilities needed to achieve business goals عرض أقل *Training and developing employee from different soft skills, performance appraisal, and MS courses. 8Identifying training and development needs within the organization through job analysis, appraisal schemes and regular consultation with business managers and human resources department.*Designing and expanding training and development programs based on both the organization’s and the individual's needs.*Considering the costs of planned programs and keeping within budgets as assessing the return on investment of any training or development program.*Leading a team to produce programs that are satisfactory to all relevant parties in the organization. *Developing effective induction programs, conducting appraisals and devising individual learning plans. *Producing training materials for in-house courses, managing the delivery of training and development programs and devising training strategies for the organization. *Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers, ensuring that statutory training requirements are met and evaluating training and development programs. *Amending and revising programs as necessary, in order to adapt to changes occurring in the work environment; helping line managers and trainers solve specific training problems, either on a one-to-one basis or in groups. *Keeping up to date in being involved in the creation and/or delivery of e-learning packages عرض أقل

  • Training and Development Manager

    Sept 2012 - Mar 2017

  • Learning Development Trainer

    Sept 2012 - Mar 2017
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  Alshaya Group

  Mar 2017 - Jun 2019

  Retail Academy Manager
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  SEPHORA

  Jun 2019 - Dec 2023

  • Human Resources & Educational Manager

    Jun 2019 - Dec 2023

  • Head of HR and Education

    Jun 2019 - Dec 2023
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  وزارة الاستثمار

  May 2023 - now

  Director of Organizational Development & Rewards