Kelly Perry

Experience

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  General Dynamics Information Technology

  Mar 2018 - May 2024

  Kelly D. Perry 373 Porter Street Mansfield, La. 71052 Phone # (318) 461-1788 perrykd83@yahoo.com EDUCATION Grambling State University, Grambling, La. School of Technology, Bachelor of Science Electronic Engineering Technology Bossier Parish Community College, Bossier City, La. School of Technology, CompTIA A+ Certified School of Technology, CompTIA Network + (Anticipated) PROFESSIONAL SKILLS • Proficient in Microsoft Windows 7, 8, 10, Internet Explorer, Microsoft Office (Word, Excel, and Power Point) • Skilled in Word Processing, Faxing, Copying, Handling Confidential Correspondence, Interoffice and Data-Entry • Possess strong Supervisory and Project Management Skills • Effective Decision-Making, Leadership, Communication, Interpersonal and Client Service EMPLOYMENT Help Desk Technician III Years Employed (August 2021-Present)General Dynamics Bossier City, La• Attended daily Scrum meetings to be updated on varies applications. • Contacted end users via email through Service Now (SNOW) and Microsoft Teams regarding their Customer Relationship Management (CRM) application issues.• Resolved tickets submitted by end users who were having any issues with a Customer Relationship Management (CRM) application like Ask Veteran Affairs (AVA), Beneficiary Travel Self-Service System (BTSSS), Center for Development and Civic Engagement (CDCE), Community Care (CommCare), Enterprise Command Center (ECC), eGain, Member Services, Patient Advocate Tracking System Replacement (PATS-R) and Unified Desktop Optimization (UDO)• Did Patient Advocate Tracking System Replacement (PATS-R) provisioning by submitting a request ticket to the platform team to have new end users licensed and given security roles in PATS-R through the VHA Office of Patient Advocacy. Show less System Support Specialist Years Employed (March 2018-August 2021) General Dynamics Bossier City, La. • Create and resolve tickets in Service Now for Affected End Users (AEU). • Escalate tickets in Service Now for AEU to their local IT departments or specialty groups for further assistance. • Gave Personal Identification Verification (PIV) and remote access exemptions to AEU.• Help Affected End User gain access to various VA accounts, applications and operating systems like Airwatch, Citrix Access Gateway, NT accounts, RESCUE VPN, Talent Management System, and VISTA applications by resetting their passwords.• Unlocked accounts in Active Directory Account Management, Active Directory Users and Computers, and WebVRAM for AEU. • Remote into AEU VA computers through Microsoft Teams. Map drives and printers to their VA computers. Install, reinstall and uninstall allowable software on AEU VA computers as well publish their certificates when needed. Show less

  • Help Desk Technician III

    Aug 2021 - May 2024

  • System Support Specialist

    Mar 2018 - Aug 2021
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  General Dynamics

  Dec 2022 - now

  System Support Specialist

  • Help city municipalities, schools and businesses get government contracts and grants by providing the best customer service, verifying notarized letters, and processing tickets in a timely manner.