Haylee Harvey

Experience

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  Yakima School District #7

  Sept 2017 - Jun 2018

  Student Tutor

  • Provided one-on-one tutoring in math, English, and science to improve student academic performance

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  Peach Tree Retirement Center

  Jul 2018 - Dec 2020

  Admin Assistant & Kitchen Worker

  • Assisted with website content updates, including newsletters and calendars• Created employee schedules and managed paperwork• Conducted research and wrote blog posts for the facility's website• Provided administrative support, including phone answering, guest greeting, and facility tours• Assisted in meal preparation and service for residents, maintaining inventory and ordering supplies

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  Peach Tree Retirement Center

  Mar 2021 - Aug 2021

  Remote Admin Assistant

  • Oversaw website migration from Weebly to Wix• Updated the company website through Weebly and Wix platforms• Designed and published monthly newsletters, menus, and activity calendars using Google Suite• Managed forms for resident meal and activity sign-ups• Created and wrote engaging blog posts for the retirement center's website• Assisted with employee schedule creation and organization

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  Kroger

  Sept 2021 - Apr 2022

  Bakery Clerk

  • Provided customer assistance with product information and special orders• Maintained organized and visually appealing bakery displays• Received, recorded, and rotated bakery product deliveries• Ensured a clean and safe work environment, adhering to food safety regulations

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  Omega Medical Billing

  Mar 2023 - Jan 2024

  Credentialing Team Lead & Onsite IT Support

  • Troubleshot basic technical issues for onsite staff• Improved user workflow by mentoring basic computing skills• Cleaned up IT closet and organized inventory under guidance from remote IT team• Maintained existing inventory of onsite IT equipment• Worked as a liaison for the remote IT team• Managed a remote credentialing team and ensured adequate performance• Maintained internal notes on processes and interactions with other parties• Managed processing of all physical mail and taking actions were appropriate• Improved multiple documentation processes• Worked with multiple internal teams on complex issues• Verified and submitted applications and forms to insurance companies• Communicated with healthcare providers, insurance companies, and internal teams to ensure all necessary documents and applications were filled in a timely manner Show less

• 

  Cajun Industries, LLC

  Mar 2024 - Oct 2024

  IT Intern

  • Provisioned, inspected and decommissioned PC hardware• Assisted with resolving tickets though ServiceDesk ticketing system, emails, phone calls, and walk-ins• Troubleshot user issues with Windows 10 and 11, Office 365, and network connections• Set up SMB scans and install printer drivers for Canon and Savin copiers• Learned basic Active Directory user management• Followed along with new hire and termination processes• Maintained personal documentation on work processes