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Akash Dubey

Akash Dubey

Trainee

Followers of Akash Dubey1000 followers
location of Akash DubeyNew Delhi, Delhi, India

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  • Timeline

  • About me

    Induction & Performance Leader | Driving Training Excellence & Team Development at British Airways | 10+ Years in L&D

  • Education

    • Continuing Professional Development, United Kingdom

      2022 - 2023
      Advanced Diploma in Learning & Development Learning Analytics 7

      It was a future oriented 1 year online program which focused on Learning Need Analysis, Learning Design, Learning Technology & measuring learning impact. Included assignments, self-paced learning, peer-to-peer engagement and industry leader interactions.

    • Jhabban Lal Dav Public School - India

      2004 - 2006
      Humanities

    • Queen Margaret University

      2006 - 2009
      Bachelor's in Hospitality Management Hospitality Administration/Management

      Hotel & Travel Business, Principles of Management, HRM in Tourism, Business Economics, International Business, Travel Technology, Revenue Management.

    • Symbiosis Institute of Management Studies

      2009 - 2011
      Master's in Human Resource Management (HRM)

      Activities and Societies: Human Resources Development, Leadership & Personality Development, Organizational Development Human Resources Development, Leadership & Personality Development, Organizational Development, Research Methodology & Statistical Quantitative Methods.

  • Experience

    • Park Plaza Gurgaon

      Jan 2007 - Jan 2008
      Trainee

    • The Lalit Suri Hospitality Group

      Jan 2010 - Jul 2011
      Reservation Executive

      Processing room reservations by phone and email,cooperating with the sales team of Unit Sales and Regional sales office,checking for the guarantees of credit cards and Vouchers to process the reservation.

    • Yatra Online Pvt Ltd

      Jul 2011 - Nov 2012
      Travel Consultant

      Networking with tour operators,providing travel information to clients,managing customer issues,displaying promotional material,preparing quotations,booking hotel rooms,distributing travel itinerary

    • Southall Travel Ltd

      Nov 2012 - Apr 2014
      Sr. Travel Consultant

      Customizing International Packages all over the world.

    • British Airways

      Apr 2014 - now

      Spearheaded training programs for 300+ new hires, achieving a 95% onboarding satisfaction score.Optimized training processes, reducing time-to-productivity by 20%.Led a cross-functional team to revamp the induction curriculum, resulting in a 30% increase in knowledge retention rates. Developed and delivered training programs, increasing onboarding efficiency by 20%. Led a team of trainers, ensuring consistent and high-quality content delivery. Created training content and facilitated sessions, improving knowledge retention rates. Monitored program effectiveness through evaluations and feedback. Delivered product and behavioral training to new hires, achieving high satisfaction scores. Provided training support for customer service staff, enhancing service quality.

      • Induction Team Manager

        Sept 2022 - now

      • Training & Development Supervisor

        Feb 2020 - Sept 2022

      • Training Coordinator

        Mar 2016 - Feb 2020

      • Line Trainer

        Jan 2015 - Mar 2016

      • Travel Advisor

        Apr 2014 - Jan 2015

  • Licenses & Certifications