Jeremy Jacobs

Experience

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  YNK Interactive

  May 2008 - Jun 2011

  Game Master

  • Providing chat and email based customer service to customers worldwide in over 40 countries• Prepared guides and trained new employees for worker competency• Tested game issues, investigated, documented and processed solutions• In contact with Korean based developers from localized US hub• Was responsible for providing reports and guides to Korea as we were testing and developing new features and improvements• Moderated online forums, ran in-game events and interacted with players in game Show less

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  Fresh Grill Foods & The Brown Bag Sandwich Co.

  Jul 2011 - Jun 2014

  Label Coordinator

  • Development and design of labels under FDA and USDA guidelines• Works alongside the Quality Assurance dept. providing correct nutritional and ingredient statements• Emphasis on documentation of label creation and retention samples, maintaining a record of all labels printed, created and changed.• Implemented documentation and chain of custody process for label reconciliation• Personally responsible for the production of 100,000+ labels per day• Submitting all label changes and draft labels to USDA/FDA authorities for approval Show less

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  Channel Vision Technology

  Feb 2014 - Feb 2016

  Product Manager

  • Full technical support for entire Channel Vision product line (900+ products).• Work with industries top automation manufacturers and security installers to provide technical assistance, order assistance and account management.• Product management including creating engineering documentation and SKU management.• Remote access assistance, networking, set up port forwarding and familiarity with many makes/models of routers/modems/switches• Audio/Video & RF system design and troubleshooting, cable installations, rack management, cable routing and cable termination/creation.• Full sales support with extensive experience in sales reporting, customer database management and customer relations via phone calls. Show less

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  GeoVision

  Feb 2016 - Dec 2016

  Field Application Engineer

  • Respond & solve technical inquiries via phone, e-mail and online chat in a timely and efficient manner• Troubleshoot, diagnose and solve problems as well as document all steps taken.• Provide technical support using remote login for Windows, Mac, network and various other platforms• Demonstrate products and train installers on product use• Create test environments to replicate customer issues, document and solve them

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  Sonos, Inc.

  Dec 2016 - now

  Manage Sonos Retail Lab in Boston HQSupport Sonos retail partnersEvaluate products to solve specific problemsTrain Sonos and 3rd parties to represent Sonos wellCreate training documentation for trainingQA all outgoing Sonos retail technologyDocument and distribute all QA procedures

  • Hardware Labs Manager

    Apr 2023 - now

  • Technical Project Manager

    Oct 2019 - Mar 2023

  • Retail Lab Manager

    Dec 2016 - Oct 2019