Sonia Dussoni

Experience

• 

  Citi

  Feb 2011 - now

  Support business initiatives including product/currency expansion; confirming capacity for new business and defining processing capabilitiesContinual review of all local market regulations / practices and identify any effects on product cost and operational impacts and address them accordingly.Review statistical data and ensure quality service performance by each countryAct as a point of contact for Product, Service and Operations staff across the globe for questions related to the WorldLink Currency Center Network for operational processing and regulatory questionsAct as liaison or escalation point for non-performance related issues, scorecard management and STP initiatives.Account opening for new capabilities to support the product.Audit preparation (Corporate and ISO).Ensuring all daily functions is completed in accurate and timely fashion.Hands on approach to problem management and daily functions.Proactive identifications and resolution of problems.Deal appropriately with escalations.Contribute to maintenance and review of accurate and signed SLAs at all times Show less The sole purpose of the role is to conduct investigations by providing advice and assistance tothe Client. Investigate and solve the customer problems with other related and identify problemarea and immediately provide solutions.Ensure the responses delivered to the customers areefficient and courteous.Handle the daily incoming inquiry and problem resolution with prompt,accurate and courteous reply via email, fax and Internet. Dealing with customers and banks inorder to solve complaints and financial issues related to bank account Dealing with Collectionand Complaint departments to achieve customers issueSupporting 16 European Branches.Direct Debit queries. Sepa payments. Lost cheques, Recalls, queries related to interests andcharges..Excellent communication skills, analytical thinking, problem solving skills.Workingunder pressure Show less

  • Global Service Manager

    Jun 2022 - now

  • Assistant Vice President - Cross Border Payments Network.

    May 2015 - Aug 2022

  • Investigator

    Feb 2011 - Apr 2015