Muhammad Nehad Modi

Experience

• 

  Quick Heal Technologies Ltd.

  Aug 2010 - Apr 2016

  • Provide technical support to customers all over the world using Quick Heal products (Anti-virus & Endpoint Security) through phone, chat, email and remote support.• Prepare activity reports Stay current with system information, changes and updates. • Identify and escalate issues requiring urgent attention. • Report recurring and unique issues on Mantis. • Provide feedback to Core Support on released patches and solutions.

  • Senior Support Engineer

    Apr 2015 - Apr 2016

  • Technical Support Engineer

    Aug 2010 - Mar 2015
• 

  Qualys

  May 2016 - now

  • Provide support to Qualys customers through phone, email and remote session for Vulnerability Management, Cloud Agent, PCI DSS and other Qualys security products.• Responsible for understanding, reviewing and interpreting client vulnerability assessment and scan results for detections made during scans.• Verify and handle vulnerability False Positives and False Negatives for Vulnerability Management and PCI DSS.• Troubleshoot false positive, false negative, authentication, scanner and platform related issues.• Collect debug logs along with packet captures and analyze them for false positive, false negative and authentication related issues.• Gather logs, configuration details and attempt to reproduce the product related issues.• Document cases, recommendations, and resolutions clearly in the Salesforce CRM system. Show less

  • Technical Lead - Technical Support

    Aug 2021 - now

  • Senior Technical Support Engineer

    Nov 2019 - Jul 2021

  • Technical Support Engineer

    May 2016 - Oct 2019