Ankur Jain

Experience

• 

  Tata Consultancy Services

  Apr 2011 - Mar 2013

  • Assistant System Engineer

    Apr 2012 - Mar 2013

  • Training Associate

    Apr 2011 - Apr 2012
• 

  Agility

  Mar 2013 - Mar 2019

  IT Manager End user services
• 

  AltaGas Ltd.

  Apr 2019 - Aug 2023

  Information Technology Service Delivery Manager

  Managing infrastructure services and its related projects.Manage a delivery team to ensure timely and accurate customer deliveries.Oversee daily activities of delivery team and provide direction and guidance as needed.Performing resource allocations and workload assignments according to delivery requirements.Leading resources at onshore and offshore for delivery of the managed servicesMaintaining end-to-end accountability for customer satisfaction and overall delivery excellence.Ensuring all the infrastructure services are up and running and meeting the required SLA’sUnderstanding the pipeline of demand and work with the Resource Planners to ensure an appropriate supply of resourcesManaging the quality of the deliverables to ensure client satisfactionLead collaborative and planning processes, prioritizing the work that needs to be done against the capacity and capability of the team.Improve operational processes and supports critical business strategies by managing the process enhancement, aligning the processes with the ever-changing business requirements, and maintaining the infrastructure systems.Responsible for Projects financials, capacity planning and utilization of resources.Managing and leading stakeholders towards optimal solutions while helping them in prioritizing the tasksHolding the teams to the highest standards, project discipline and accountabilityContinuously improving the technical delivery model and strategy, implementing and managing delivery with the associated teams.Prioritize relationships to develop, negotiate with customers and overcome obstaclesManaging multiple teams in various geographies to deliver projects in alignment with customer needsIdentify, manage and resolve complex issues, problems preventing escalations, where possibleManage, negotiate and resolve project risks effectively by having a mitigation planResponsible for weekly service review/ monthly service review and QBR reporting to leadership and stakeholders Show less

• 

  Enbridge

  Aug 2023 - now

  EUC, Meeting Services and Executive Senior Support Manager