Nicholas Olsen, CBSP

Experience

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  (Ross IES) Michigan Works! Livonia Service Center

  Mar 2014 - Sept 2014

  Community Outreach Coordinator/Business Service Rep

  Community Outreach Coordinator+Developed & maintained professional business relationships+Followed Federal & State regulations+Managed 16 community service sites; developed 50% in six months+Created & implemented weekly class on professionalism & community service+Client Empowerment+Used OS-MIS to collate monthly audit reports, document case notes+Implemented and analyzed weekly surveys+Created & implemented audit item to help prevent fraudulent signatures on time sheets from participantsBusiness Service Representative+Partnered local & global businesses with MI Works to grow their business by matching our clients+Worked with businesses & partnering agencies (MI Works, SEMCA, MRS) to promote job fairs+Created job flair flyers using Microsoft Publisher & Word+Attended SEMCA meetings (Better Practice Solutions), and training (Sales Force, Fidelity Bonding)+Consulting Project:Collaborated with HR Manager of a global IT & business process outsourcing organization to: *Reconfigured layout of office to enhance productivity *Developed employee satisfaction surveys *Developed & presented a training class for employees in workplace professionalism *Assisted in discussions for process & management improvements Show less

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  Michigan Works! Livonia Service Center/ Ross I.E.S.

  Dec 2014 - Dec 2015

  Certified Business Solutions Professional

  +Implement the driving philosophy of a Business Solutions Professional: business is the primary customer. Education and Workforce Development is Economic Development. Philosophy is backed by comprehensive strategic partnerships and operational plans. +Utilized Best Practices of BSP in a State wide non-profit agency to assist businesses & career seekers+Provided effective solutions and implementation to businesses through fact finding +Partnered with local and State economic developers, chamber of commerce, colleges, and other agencies to best meet the needs of businesses+Marketed contracts to businesses to save them money by enlisting qualified new hires into Federal Workforce Innovation and Opportunity Act (WIOA) and On-the-Job-Training (OJT)+Assigned and developed business contacts to fact find eligibility for State grant Skilled Trades Training Fund (STTF); walked companies through contract, connected them to training providers, 100% of my companies who applied were granted funds+Promoted and hosted eight to ten job fairs per month for businesses to meet one-on-one local talent+Assisted businesses and job seekers in social media navigation through LinkedIn, Twitter, and Pure Michigan Talent Connect+Career coached through resume building, building networks, interviewing skills, brain storming, using Protean philosophy+Exceeded monthly regional and department Salesforce goals by building and maintaining business networks+Held training sessions for BSP’s in maximizing Salesforce use+Created and maintained company Twitter account. +Implement Lean Office Champion practices Show less

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  Bossier Parish Community College

  Jul 2016 - Mar 2018

  Career Coach

  Career Coach under TAACCCT4 grant in Advanced Skilled Trades Program division of Technology, Mathematics & Engineering. Created "Value Added Series" open to all students, faculty & staff. The chief aim of this series is to add value and aid in developing and maximizing participants professional potential. +Coaching +LinkedIn +Personal Branding +Soft Skills +Resume/Cover Letters+Coaching students to understand the value of their education and how to prepare themselves for a professional and rewarding career. +Academically advise students in their chosen major+Data collection: Survey Monkey, GSTARS, Microsoft Excel+Coach potential students how to choose their education major+Create best practices for DOL grant funded Advanced Welding data collection+Utilize best practices of BSP to collaborate with current and future businesses, economic development, and workforce development.+Mentor one on one with students: identifying values and developing personhood+Kaizen, Kaizen, KaizenCollaboration Project - Goodwill Industries +Teach a once a month, two day, six hour workshop: Finding Your Path to Success+Participants learn about perspectives and the power of thoughts over environment and circumstances+Exercises in identifying their own life & career values+Exercise in developing their Ikigai or life purpose+Developing a purpose-driven career campaign Show less

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  The Coordinating & Development Corporation

  Jul 2018 - now

  +Program Monitor for the Division of Workforce Development - Workforce Innovation Opportunity Act (WIOA) programs. +Responsible for monitoring all phases of WIOA program activities for nine account executives.+Use Trello to coordinate workflow among nine account executives.+Capacity Development in account executives using Lean Thinking principles.+Responsible for updating local policy to reflect changes in Federal and State policy.+Interview supervisors and participants at work sites and ensure that all On-the-Job-Training (OJT) contracts, and Youth Work Experience contracts are current. +Research projects, writing reports, and marketing the programs. Show less

  • WIOA Program Manager

    Mar 2020 - now

  • Program Monitor

    Jul 2018 - Mar 2020