Muhammad Zare'a - EMBA

Experience

• 

  Alshaya Group

  Jan 2009 - Apr 2009

  Sales Representative

  Summer job.

• 

  Etihad Atheeb Telecom Co. "GO"​

  Jan 2011 - Jan 2012

  Customer Service Agent

  Call center agent, supporting clients in solving connection, account, hardware or even software issues on the phone.

• 

  Americana Foods - National Food Company

  Oct 2013 - May 2014

  Cashier

  Full time job during the last semester of university.

• 

  Virgin Mobile KSA

  Aug 2014 - Jul 2015

  In charge of a team composed of over 10 Member Care Champions who are all supposed to take the extra mile and go beyond expectation to amaze our customers. Everyone at Virgin Mobile -starting from the VP- used to call my team “the team that makes the impossible, possible!” Responsible for all customer communication with Virgin Mobile customer service. Using Twitter/Facebook/E-mail as well as receiving calls from customers to amaze them with smart and humane one-to-one customer experience.

  • Member Care Team Leader

    Jan 2015 - Jul 2015

  • Member care champion

    Aug 2014 - Dec 2014
• 

  Saudi Aramco

  Aug 2015 - Mar 2020

  PDP candidate with a focus on information security and data protection mechanisms.

  • Information Security Analyst

    Aug 2018 - Mar 2020

  • IT Security Operations (SOC) Analyst

    Mar 2018 - Jul 2018

  • Information Security Analyst

    Aug 2017 - Feb 2018

  • Business Systems Analyst

    Aug 2015 - Jul 2017
• 

  Saudi Industrial Development Fund - SIDF

  Apr 2020 - May 2021

  Network and Infrastructure Specialist - Information Security team
• 

  Confidential

  Jun 2021 - now

  • Information Security Manager

    Nov 2021 - now

  • Information Security Specialist

    Jun 2021 - Oct 2021