Mackenzie Fowler

Experience

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  Grubb and Ellis

  Jan 2012 - Jan 2013

  Executive Administrative Assistant

  Managed front desk of and tenant lease files for a high-volume commercial real estate firm.• Assist in tenant representation work by creating tour booklets and Requests for Proposal based on tenant’s needs. • Manage work order system by creating service requests, scheduling service through maintenance and/or contract, and ensuring completion of service request

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  CBRE

  Dec 2013 - Mar 2019

  Global Senior Training and Development/Global Business Operations Analyst

  Consult with global business units to identify learning needs and provide appropriate solutions by designing, developing, and administering a variety of Learning and Development programs and Process Improvements.• Analyze, develop, implement, and evaluate training for a Global service line, comprised of over 850 employees.• Provide tailored training to new hires, including assessment and administration of core knowledge.• Identify knowledge gaps and lead efforts to implement standardized processes across shared services.• Collaborate with global senior leadership to assess exposure, mitigate risk, and develop improved processes.• Leverage technology to create and deliver new and existing learning content to support evolving business needs. • Provide support for effective global integration of project management and change management to ensure global organizational objectives are achieved.• Implemented over 20 process improvements for my client, reducing full-time employment capacity by 40% and allowing ability to absorb 23% growth.• Drove initiative to realize $6.2M in client savings over four years through aggressive data management.• Served as lead of 8 analysts, providing work flow direction and account supervision to meet deadlines and KPIs. • Facilitated quality control review of lease abstracts and reports to ensure data integrity and timely payment.• Analyzed processes, identified risks, and implemented process improvements.• Led Special Projects for software package implementations, ensuring budget adherence and accurate data migration and mapping.• Perseverance Award Nominee (2017), Exceptional Performance Award by an Individual (2015, 2017), and 'Hero Award' Nominee for Exceptional Service and Process Improvements (2015).• Held various roles to include Senior Analyst for Healthcare Team and Global Senior Operations Analyst for CBRE@Google. Show less

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  St. Jude Children's Research Hospital - ALSAC

  Mar 2019 - Oct 2019

  ITS Change Enablement Specialist

  Consultant, IT Change EnablementHighly motivated and results-oriented consultant with a proven track record of successfully implementing technology changes across diverse organizations. Leveraged strong training and knowledge base development skills to effectively engage stakeholders and drive successful adoption of new technologies.Key Responsibilities:-Analyzed business requirements and designed, developed, and implemented new or updated business processes involving technology.-Applied Agile methodologies and project management principles to ensure timely and effective change implementation.-Managed the entire change lifecycle, from inception and design through to production and post-implementation evaluation.-Effectively communicated the value proposition of technology changes to stakeholders at all levels of the organization, fostering buy-in and promoting successful adoption.-Developed and executed comprehensive change management plans tailored to the specific needs of each target audience, ensuring a smooth and effective transition. Show less

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  ServiceMaster

  Oct 2019 - Oct 2019

  Certified SAFe 4 Scrum Master
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  Terminix

  Oct 2019 - Feb 2023

  Served as IT Mergers & Acquisitions Program Manager, partnering with Terminix Mergers & Acquisitions team in meeting strategical goals set by Executive Leadership Team by leading a matrixed technical team in the integration of acquisitions into the defined Terminix Technology Operating Model. Built and executed upon a repeatable, scalable process, enabling our teams to keep up with the demand and strategy set by our leaders. Served as main point of contact for ITMA team. Met with Stakeholders to determine project goals and to define success criteria. Developed a high-level scope for each project utilizing the ITMA Master Playbook and produced and received formal ITLT approval of the plan and budget. Collected requirements from sellers and performed due diligence. Met with internal IT functional leaders to develop a detailed scope of work. Worked with matrixed technical team to identify resource needs, create Risk Register and determine technical debt metrics. Secured technical and data resources, executed project work plans and revised plans appropriately to meet changing needs and mitigate developing risks. Monitored progress, ensuring adherence to adapted requirements and stakeholder expectations. Monitored budget to ensure any variances were brought to stakeholders and project plan adjusted to reflect the same. Upon integration (as defined by the project plan), closed out project, released project team and moved all related documentation, including technical debt heat maps, to organizational assets. Show less

  • IT M&A Program Manager

    Mar 2021 - Feb 2023

  • Certified SAFe 4 Scrum Master at Terminix

    Oct 2019 - Mar 2021
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  Rentokil Terminix

  Feb 2023 - now

  Senior Manager, IT Colocation and Consolidation

  Lead a team responsible and accountable for the development, quality and reliability of the co-location and consolidation program. Drive business outcomes through expertise in management as well as through strong relationships, sideways management and cross functional influence. Create an environment that empowers the team to deliver at a high level of impact by building, organizing, and motivating well-balanced, diverse teams with a strong sense of belonging.Key Responsibilities:-Develop and execute the strategic roadmap for the Colocation & Consolidation program, aligning with overall business objectives.-Lead and mentor a matrixed team of Project Managers, Specialists, and Network Infrastructure providing guidance and support in all phases of project delivery.-Implement a comprehensive playbook for Branch Managers to effectively manage multi-brand branches across acquisitions, integrations, and property moves.-Serve as program manager and people leader, accountable for the successful delivery of all IT activities related to colocation and network refresh programs, ensuring adherence to timelines, budgets, project tracking and quality standards.-Formulate and implement a scalable and repeatable colocation and consolidation strategy, prioritizing business needs and optimizing team capacity.-Cultivate a high-performance team culture characterized by collaboration, innovation, and a strong commitment to delivering exceptional results.-Define and track key performance indicators (KPIs) to measure the success of the Colocation & Consolidation program and identify areas for improvement.-Build and maintain strong relationships with key stakeholders, including RMO, IMO, Related PIT Crews, and IT Leaders.-Drive continuous improvement by analyzing data, identifying trends, and implementing best practices.-Ensure effective change enablement and minimize operational disruption to branches throughout the colocation, refresh and consolidation process. Show less