Michael Erik Antoniuk

Experience

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  TD Canada Trust

  Oct 2006 - Jan 2010

  Respond to policy and procedure questions from branch partners via phone and emailInvestigate and resolve unique and complicated branch policy and system issuesProvide advice to branch partners in regards to additional customer needsMaintain extensive knowledge of bank policy, as well as keeping up to date on all changes as they occurProvide support for new system rollouts (i.e. RESL C3 launch, S3 AFX switch)Assist fellow BIC specialist during new to queue training Participate in pilot programs for BIC system access changes and upgrades. Show less Opening and closing of the branch according to specific audit regulationsPerforming Access Card claims and BSC investigations for service staffInvestigate teller shortages and overages throughout the day to prevent potential losses Maintain relationships with both internal and external partners, to make sure that any issues, financial or technical, are resolved quickly Responsible for tracking cash deposits and withdrawals to assure that cash control policies are followed, as well as to maintain branches working cash supplyMaintenance of all branch stationary needs, as well as maintaining branch Access card, drafts and travelers cheque inventoryRecognize and address customer needs in a professional mannerContinually strive to provide quality service and create a positive customer experienceAssist the team to provide a positive customer experience and continual customer problem resolution. Ensure necessary due diligence to support the accuracy of all customer transactions Assisting advice staff with customers, including opening of new products, including but not limited to new accounts, term deposits, and smaller credit products Show less

  • Branch Information Center

    Aug 2008 - Jan 2010

  • Secure Room Operator/CSR

    Oct 2006 - Aug 2008
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  Toyota Motor Manufacturing

  Feb 2010 - Apr 2011

  Production Team Member

  Ongoing quality control of multiple processesTraining and mentoring of new staff membersParticipating in "Kiazen" circles, focusing on continuous process improvementsDesign, testing and implementation of new processes and equipment

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  TD

  Aug 2012 - Apr 2023

  CSR