Montell Graham

Experience

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  Newark Police Department

  Jun 2011 - Aug 2011

  Human Resources Internship

  Daily Data entry of personal and confidential records. Provide documents when needed on pending cases. Assist in daily operations.

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  Sims Metal Management Limited

  Jun 2014 - Aug 2014

  SHEC Data Entry Intern

  Analyzing and enforcing safety procedures on the worksite. Supported Human resources in hiring events. Data entry of confidential and personal records. Responsible for community outreach initiatives to underprivileged students. Tour work site for possible safety and health hazards daily.

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  BJ's Wholesale Club

  Aug 2017 - Feb 2020

  Omni Experience Supervisor

  Maintain operational efficiencies, enforce policies and procedures and deliver outstanding member experience.Extensive use of SAP and POS systems to locate, process and track sensitive data.Responsible for the administration of all digital initiatives such as: BOPIC, BOPIC Fresh, Curbside and more.

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  Sacred Hearts Jewelry LLC (Sacred Studios NYC)

  Jan 2018 - now

  Chief Executive Officer

  - Built and managed a website, selling custom-designed 18k gold pendants. Planned and executed pop-ups, and restocks​-Designed and manufactured suede, faux fur low-top sneakers with unique features. Multiple colorways with specialized packaging using Photoshop, illustrator, and Procreate. Created expense reports using Excel.​​- Styled and coordinated brand photo shoots with models to increase brand awareness. Created brand ambassador program to influence social media marketing. Show less

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  The RealReal

  May 2020 - Jul 2023

  Supervisor of Authentication

  Manage, train and supervise a team of 62 Authenticators and 5 leads processing and pricing high value Louis Vuitton, Prada, Dior, Moncler, Gucci and other marquis consignments.Perform job observations to provide weekly feedback to associates regarding job performance, time and attendance and quality.Create staffing plans daily based on product flow, forecasts, backlog and report department metrics to Regional management daily.Maintain the department’s organization of customer consignments by date and ensure authenticators are working in FIFO order. Show less

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  Stadium Goods

  Jul 2023 - Mar 2024

  Returns Manager

  Built and restructured department reporting by converting to a KPI system, increasing production by 147% and identifying new key metrics like unproductive time, product flow, MTD return rates, and trending product defects.Oversee the training, returns processing, and all inventory control for merchandise, ensuring that it is accurately processed, cataloged, and returned to inventory for Stadium Goods, Farfetch, Amazon, and international partners.Created department Standard Operating Procedures, excel presentations guide 100+ pages, training materials, and sustainable reporting dashboards backdating 3+ years. Drive all process improvement initiatives.Facilitate all communication between cross-functional partners, Senior Directors, and vice presidents to resolve logistical errors, technical glitches, and innovations. Show less

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  Alexander McQueen

  Mar 2024 - Aug 2024

  Operations Manager

  Responsible for and oversees all operations and after-sales supply orders. Manage all financial records documenting, filing, auditing. Liaison with corporate, HR, IT and maintenance to ensure compliance. Manage shipping and receiving departments including transfers, RTVs, damages, negative on hands, cycle counts, outstanding transaction audits. Achieved 148% of monthly sales target in May. Final sales rivaled last year's sales outperforming the expected decline. Individually achieved a 2300% increase in client book for men’s and women’s stores. Responsible for customer outreach in regards to sales, pick ups, new season arrivals and CRM. Assisted in Visual Merchandising when needed for men’s and women’s stores.Created balanced and equitable team schedule for opening and closing. Show less

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  Boucheron

  Aug 2024 - now

  Flagship Omni Channel Coordinator

  - Responsible for all North American E-commerce orders end to end processing - Responsible for all North American after sales service end to end facilitation - Oversee and coordinate distant selling within Flagship - North American Quality Controller for fine and high jewelry -Responsible for North American PR stock management, security and procedures. - Build SOP for high value repairs including security, authenticity and quality control- Assist in all task in daily operations in coordination with operations manager - Create, Improve, Monitor and assist in reporting for Omni channel’s Show less