Waqar Azeem

Experience

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  121 Solutionz

  Sept 2008 - Jan 2009

  IT Technician

  • LAN Infrastructure setup of General Post office, Murree, as a project for the company. • Maintenance of IT network including cable layout, patching network cables, and managing L2 switches.• Domain setup and management, setting up user accounts and related application permissions.• User's training on using computers and software that were built for them.• Windows deployment, support, and troubleshooting.• Managing System Images and database backups.• Patching servers, and software as approved by the main office. • Database backup’s delivery to the organization as per requirement. • Vendor coordination of the hardware, software, and ISP as required for the location. Show less

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  World Health Organization

  Feb 2009 - Mar 2012

  IT Support Engineer

  • Support, maintenance, and administration of IT infrastructure for the department.• Security patching of server and hosted systems regularly against any kind of threats.• Maintenance and organization of system images for systems and critical data related to the database.• Active directory setup, user account creation, setting up groups to grant permission on applications & resources. • Shared drives creation and permissions for bulk data sharing and keeping it safe. • Printing server creation, maintenance, permission. • Vendor coordination for the procurement of hardware and software keeping economies of scale and new trends/technologies.• Maintain data communication lines with service providers to provide 24*7*365 hours of internet access.• Training of computer basics, new software, and databases to the users in federal/provincial offices with an objective for standardization of all software and hardware which can provide the best solutions to streamline the internal operations of the organization• Exposure to Microsoft Windows (XP / Vista, 2003 Server), Intel-based desktops, laptop hardware, and computer peripherals like printers, scanners, and photocopiers Server Show less

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  SNL Financial

  Apr 2012 - Sept 2016

  • Monitoring and initial troubleshooting global office infrastructure of more than 2000+ servers, and 500+ Cisco switches/routers.• Monitoring, initial troubleshooting & primary maintenance of 2 data core centers along with regional data centers in global offices.• Primary responsibility for all system-related system and network system infrastructure issues within the shift. • support the organization’s internal applications (CTS, West, WestX, etc.) along with cloud solutions like Amazon, Appian, Workday, Salesforce, FrontRange, ServiceNow, Sarena, and many others.• Take corrective procedural action in response to all events/alarms.• Communicate network and systems event status using established systems and business protocols. • Point-of-contact and coordinator for contractors, vendors, service providers, carriers, and partners for fault rectification, root cause analysis, and service improvement.• Generates Network Operations Center reports for uptime and performance of SNL systems for management review.• Serve as a primary escalation resource to resolve Tier I issues and also provide senior technical guidance for Tier I issues as needed.• Server Patching (Applying required updates to physical/virtual servers). Show less • Training Global team members for operation support, also overlook their work to keep it under compliance.• Primary POC within shift for escalation/assignment of reported issues to higher tiers, and also detection, creation, and coordination in case of any Major issue with higher tiers promptly.• Primary person in the shift for assignment/overlook of daily operations within the global team to provide a timely and quick resolution to end-users in global offices. • Process owner for different projects in compliance with ITIL.• Maintain Active Directory and GApps for the end user’s accounts.• Maintaining Cisco Voice Mail Servers.• Google Apps support to organization’s global users.• Office 365 supports the organization’s global users.• Coordinate with Vendors about new IT equipment and sending/receiving equipment after repair or replacement. • Inventory Management, ensure SNL Pakistan has all the required equipment in stock. Show less • Troubleshoot workstation-related issues and work with appropriate individuals/teams to resolve issues.• Global office support provided including US, London, Hong Kong, Singapore, and India office users related to different nature of issues.• Provided complete IT support, including planning, software & hardware configurations,• Support on the issue related to SNLs internal applications, user training & help desk services to the end-user. • Worked on different technologies Network Ghosting of all models of desktop/ laptops.• CISCO IP Phone configuration, Blackberry configuration, and synchronization with SNL Exchange.• Complete new employee system setups. This may include getting seating location, workstation information, telephone, and needed email distribution list information from the respective supervisor.• Remove terminating employees and respective email distribution lists, NT accounts, and archive folders.• Update floor plan, email distribution lists, and new program access for transferring employees.• Enterprise-wide Antivirus Admin, having a strong hand in dealing with Virus-related issues.• Trouble-shooting workstation-related issues of Antivirus, Active Directory, VPN, local network, and other IT-related issues for global offices.• Provide the first-call resolution to the end-user within the organization’s global offices. Show less

  • Network Operations Engineer

    Oct 2015 - Sept 2016

  • Sr. Service Desk Administrator

    Apr 2014 - Sept 2015

  • Service Desk Administrator

    Apr 2012 - Mar 2014
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  S&P Global Market Intelligence

  Oct 2016 - Jun 2019

  Infrastructure Engineer

  • Windows Server :Active Directory infrastructure management (User account & Group Policy management, AD sites)File and folder level permission IssueDFS Share issuesDHCP / DNS-related issues.Print server, File server, FTP server, and Proxy Server management.High availability of system through NLB, Failover, clustering.Hardware/ operating systems upgrades and patches for the servers within the infrastructure.• Linux:Monitoring, initial troubleshooting, corrective steps, and escalation for all of the Linux (Ubuntu) related machines in the infrastructure. Corrective steps and escalation of the issue to the related team about the services hosted on the Linux machine and their resolution on time. • Virtualization :Manage, troubleshoot, and escalation issue related to virtual infrastructure (i.e. VMWare 6.0 & Hyper-V – 2008, 2012, 2016)Drive expansion, movement of VM’s on storage volumes Creation, deployment, and DR recovery of VMs.• Networks:Switching of ISP’s in case of an outage on the location for uninterrupted supply of connectivity. Coordination & rectification of any network-related issue with ISP’s or vendors. Rerouting of traffic in case of service degradation on any ISP in global offices.• Database:Initial troubleshooting, corrective steps, and escalation of all SQL DB server’s related issues, to ensure that all of the related services are working as per set protocol. Initial troubleshooting, re-running of the job, and escalation with of the SQL DB-related jobs as per the priority of the jobs. • Automation / Lean process:Automate manual processes by working with the service/process owners to save time and eliminate any human error. Work on recurring workflow items to eliminate them either by removal of fault or finding leaner way reduce down the noise. Show less

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  BroadPeak Technologies

  Jul 2019 - Nov 2020

  Senior Associate Technical Support

  • Provide support to US, UKRAINE, and Pakistan offices• Taking care of the BPO and Edible care team at BroadPeak in Islamabad, Ukraine, and the USoffice NetSolace at the US.• Maintain network availability and communicate with ISP.• Managing Office 365.• Managing VMs on Hyper V and ESXi hosts.• Monitoring infrastructure of global offices with PRTG alerting system.• Installation and implementation of ticketing portals on US, UA and Pakistan sites.• SHAREPOINT Sites creation and configurations.• Work across with US team on IT-related issues in compliance with best performance/Security.• Data centers physical checks and daily basis reports.• IT Stock management and inventory management.• Managing local team for daily operations.• KPIs update on a Weekly and Monthly basis to discuss with Management.• Coordination with local and international Vendors/ISP. Show less

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  PackageX

  Dec 2020 - now

  Network System Engineer

  I administered and managed Office 365 services, including Exchange Online, Security, Purview, Intune, SharePoint Online, and Teams.Configure and support user accounts, licenses, and permissions.Troubleshoot and resolve issues related to Office 365 applications and services.Implement and manage policies for data retention, compliance, and security within Office 365.Deployment and management of devices and applications using Microsoft Intune.Configure and enforce device compliance policies and application protection policies. Monitor and address issues related to device health and security. Provide support for end-user devices to ensure they meet organizational standards. Implement and manage security solutions within the Microsoft Cloud ecosystem.Monitor and respond to security alerts and incidents across Microsoft Cloud services. Develop and enforce security policies to protect cloud-based resources and data. Conduct regular security assessments and audits to identify and mitigate vulnerabilities.Deploy and configure Microsoft Defender for Endpoints to protect against threats. Monitor endpoint security status and analyze security incidents and alerts. Continuously update and improve endpoint security measures and policies.Configure and manage device policies using Microsoft Endpoint Manager, ensuring consistent security and compliance across all endpoints. Automate software deployment, updates, and patch management across all devices using Microsoft Intune and Windows Autopilot. Utilize Microsoft Endpoint Analytics to monitor and optimize device performance and user experience. Develop and maintain PowerShell scripts to automate administrative tasks within Microsoft 365, including user management, license assignments, and reporting. Show less