Pragya Rastogi

Experience

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  Indiana University–Purdue University Indianapolis

  May 2016 - May 2019

  Peer Advisor, Team Assistant & National Symposium Coordinator

  Part-Time work during Bachelors degreePeer Advisor: - Provided drop-in advising services to students in University College- Assisted students with university technology and campus resourcesTeam Assistant: - Managed student data to identify trends and develop outreach initiatives- Conducted phone/email outreach to students and maintain cluster’s presence onUniversity technology (Canvas)- Assisted with planning, preparation and implementation of cluster-specific eventsNational Mentoring Symposium Coordinator: - Assisted in the planning and execution of 2018 National Mentoring Symposiumand 2018 Mentor Celebration- Developed and executed Customer Service Training for the front desk of Bepko Learning Center Show less

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  The Guild

  May 2019 - Sept 2019

  Overnight Guest Experience Agent

  - Balanced revenue and expense transactions, created audit reports- Attended to guest needs, assisted in check-in/out & selling/upselling to guests(62 rooms)*position ended - overnight position not suitable for health.

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  The Ritz-Carlton Hotel Company, L.L.C.

  Sept 2019 - Mar 2020

  Front Desk Agent

  - Processed check-in/out and guest payments- Sold/Upsold Room & VIP Club packages to guests- Answered guest calls & attended to their needs- Completed Daily Front Desk reports per shift(450 rooms)*position ended due to COVID-19 pandemic.

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  Lowe's India

  Jun 2020 - Jan 2022

  Associate Analyst

  Remote work during COVID-19 pandemic- Identified non-retail items for destruction and processed documentation for them- Collaborated with Team Engagement to host department specific eventsCross functional role - Created and conducted trainings for new hires in the Collateral Procurement department.*position ended - to pursue Master's degree abroad.

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  Ramada Lucknow Hotel & Convention Center

  Oct 2023 - Sept 2024

  Guest Relations Executive

  Managed the Guest Relations department at Ramada Plaza & Ramada by Wyndham Hotel & Convention Centre Lucknow Cross functional roles - - Finalized room assignments for Leisure guests (Daily)- Created and conducted trainings for new hires in the Guest Relations department along with HR mandatory trainings for new and existing staff (Fall 2023, Spring 2024). - Ensured target achievement of Wyndham membership enrollments (Quarterly).- Created Same Day Travel Packages from Ramada Lucknow to nearby cities (Fall 2023).(296 rooms) Show less