John Michael Manuel

Experience

• 

  Bureau of Agricultural Statistics

  Jul 2011 - Mar 2014

  IT Helpdesk

  • Ensuring that all devices and peripherals are working• Installing and configuring Microsoft OS• Troubleshoot basic LAN connection issues

• 

  Burger King Corporation

  Feb 2015 - Feb 2016

  Team Member

  • Greet customers and guests as they approach the food service counter• Take and punch orders in the computer database • Operate cash register by taking payments

• 

  New Zealand Red Cross

  May 2015 - Jul 2015

  Volunteer

  Communicate and assist customers in any way possible and as the customers may inquire .Work with customers with the most pleasant and cheerful disposition.

• 

  PB Technologies Ltd

  Feb 2016 - Jan 2018

  Technical Support Representative
• 

  Harvey Norman New Zealand

  Jul 2018 - Apr 2021

  Online Computer Specialist
• 

  OneRoom

  Apr 2021 - now

  AV Helpdesk Manager

  *Providing technical support for customer using OneRoom live funeral platform through out New Zealand, Australia and North America.*Handling multi-channel communication (chat, email, phone) in a timely manner.*Managing and updating support ticketing system to track technical issues, customer support issues and AV issues. *Provide regular reporting on issues and general communications, provide feedback internally about issues and potential enhancements.