Deep Enrich
Lucy Melville
1000 followers
Luton, England, United Kingdom
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About me
šTechnical Business Analyst | Incident Commander | Digital Operations š¹ Expert in incident resolution, change management & performance optimization š¹ Passionate about digital transformation & operational excellence
Education
North Hertfordshire College
2008 - 2009Access to Higher Education - equivalent to A Levels Law, Sociology and European Studies AActivities and Societies: Course Representative ā¢ Law, Sociology, European Studiesā¢ GCSE Maths C Equivalent
Guilin University of Technology
2011 - 2012International Business and Chinese Chinese Culture and Languageā¢ Mandarin Language and Cultural Studies ā¢ International Business and Business Internship ā¢ International Student Union Ambassador
Middlesex University
2009 - 2013BA International Business and Mandarin Business and LanguageActivities and Societies: ā¢ Netball Team ā¢ Debating Society ā¢ Chinese Theatre ā¢ Teaching Assistant ā¢ Course Representative. ā¢ International Marketingā¢ International Business Strategyā¢ Human Resource Managementā¢ Organizational Behaviourā¢ Financial and Quantitative Aspects of Business ā¢ Chinese Business Communicationsā¢ Mandarin in Global Businessā¢ Business Strategies in Mandarin-Speaking Countries
Experience
Merson Group
Jun 2017 - Nov 2018Project Manager
Jan 2018 - Nov 2018Assistant Project Manager
Jun 2017 - Dec 2017
TUI
Dec 2018 - nowTechnical Business Analyst & Incident Commander
May 2023 - nowDigital Operations and Performance Executive
Nov 2020 - May 2023Commercial Change Executive
Dec 2018 - Nov 2020
Licenses & Certifications
Advanced Word and Intermediate Excel
Quasar Training Centre, WatfordSept 2008British Red Cross - ā¢ First Aid in the work place
Jun 2007- View certificate
Certified ScrumMaster (CSM)
Scrum AllianceAug 2024
CSCS - Operative
CITBNov 2017- View certificate
Change Management Foundation
APMG InternationalSept 2020
Volunteer Experience
Rainbow Unit Helper
Issued by Girlguiding on Oct 2019
Associated with Lucy MelvilleEnglish Teacher
Issued by Guilin, China Volunteering on May 2012Associated with Lucy MelvilleResponder
Issued by NHS on Mar 2020Associated with Lucy Melville
Languages
- chChinese
- enEnglish
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