Anna Sidorova

Experience

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  Velvet – Hair, Nails & Beauty

  Oct 2011 - Jan 2014

  Front Desk Receptionist

  My main responsibilities included:– Sole responsibility for all reception duties– Liaising with customers via telephone and in person– Arranged all new appointments and maintained the appointment records of all clients– Promoted the sale of various beauty products in store– Calculated all of the employees weekly hours for Management’s approval

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  Morgan McKinley

  Jul 2013 - Aug 2015

  Customer Service Representative at Firecrest Clinical

  Responsibilities included:– Dealing with a high volume of client queries via e-mail– Troubleshooting and responding to end-user requests– Logging each request and ensure a consistent and timely resolution– Creating new accounts on the study portals and re-setting passwords for clients– Password changes for users on the Firecrest web-based system– Assisting users with training modules completed on the study portals

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  Ermolaev Bureau

  Mar 2014 - Apr 2014

  Graphic Design Intern

  Ermolaev Bureau is a studio specialising in brand creation and strategy. As part of my Visual Communications studies I interned at this studio.My main responsibilities included:– Conducting in-depth research & developing research files– Developing concepts and generating ideas based on my research– Working with detailed grids and layouts within InDesign– Prototyping for final design– Assisting in the planning of photoshoots

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  ICON plc

  Aug 2015 - Mar 2017

  My responsibilities included:– Dealing with a high volume of client queries via e-mail and telephone– Communicating directly with clients– Logging each request and ensuring a consistent and timely resolution– Troubleshooting and responding to end-user requests– Creating new accounts on the study portals and re-setting passwords for clients– Password changes for users on the Firecrest web-based system– Assisting users with training modules completed on the study portalsI developed excellent communication, organization and time management skills. I also gained a great knowledge of good customer relation and its importance. Have experience working with systems such as JIRA and Confluence. Show less My responsibilities included:– Dealing with a high volume of client queries via e-mail and telephone– Communicating directly with clients– Logging each request and ensuring a consistent and timely resolution– Troubleshooting and responding to end-user requests– Creating new accounts on the study portals and re-setting passwords for clients– Password changes for users on the Firecrest web-based system– Assisting users with training modules completed on the study portalsI developed excellent communication, organization and time management skills. I also gained a great knowledge of good customer relation and its importance. Have experience working with systems such as JIRA and Confluence. Show less

  • Customer Service Representative

    Oct 2016 - Mar 2017

  • Customer Service Representative

    Aug 2015 - Oct 2016
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  Enliven

  Aug 2016 - Apr 2017

  Art Director

  Main responsibilities included:– Designing the web platform for the online magazine– Developing the brand identity both visually and through copy – Developing the UX/UI of the platform– Working closely with the front-end & back-end developers

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  NewGlue

  Mar 2017 - May 2017

  Graphic Designer

  Role at the company involved working with: – Testing and streamlining UX/UI – Analysing and developing copy & establishing tonality

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  Nordic Agency AB

  Apr 2017 - Dec 2017

  Creative UX/UI Designer

  Production of assets for marketing campaigns for clients such as Bacardi, Pumaand MSC Cruises. My role at the agency was very versatile, it involved working with:– UX/UI Design– Digital Design– Brand Development & Brand Guardianship– Strategies, Conceptual Development & Tonality– Creative and promotional copy for online and print channels– Print Design

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  Epidemic Sound

  Feb 2018 - Nov 2020

  My role involved;– Creating and producing engaging and targeted communication that delivers on business goals– Creating creative and marketing copy and developing the tonality for all CRM initiatives, as well as collaborating closely with the brand copywriter- Creating visuals and designs for all CRM initiatives– Implementing and executing communication in our automation software– Managing and driving projects with internal stakeholders– Tracking, reporting, and improving the success of communication by analysing data and testing– Evaluating projects on an ongoing basis to improve and maximise the value of each communication effort– Identifying improvement areas by analysing customer behaviour– Reviewing internal workflow on an ongoing basis to streamline the way we work– Collaborating with the Customer Communication team on ideas Show less

  • Marketing Production Manager

    Jan 2020 - Nov 2020

  • Graphic Designer & Creative Copywriter

    Nov 2018 - Jan 2020

  • Marketing Automation Specialist

    Feb 2018 - Nov 2018
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  Star Stable Entertainment AB

  Nov 2020 - Mar 2023

  Leading and managing a team of creatives to deliver on various marketing projects such as campaigns and performance marketing. Project managing is a key part of the role, running projects from brief to delivery. Developing and facilitating creative brainstorming sessions to enable new ways of thinking and creatively solving problems. Working closely with key stakeholders, building relationships, work processes, and ensuring the success of both the team and projects that all work towards hitting company wide goals. Show less

  • Marketing Creative Manager

    Jan 2022 - Mar 2023

  • Content Lead

    Nov 2020 - Feb 2022
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  Starbreeze Studios

  Mar 2023 - now

  Product Marketing Manager