Nicholas Klop

Experience

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  MRJ Technologies

  Apr 1994 - Jan 1999

  Project Manager

  Led development and delivery of 4 satellite imagery processing projects for classified DoD and Intel community customers, enhancing accuracy by 75%. DoD TS/SCI clearances.

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  SAIC

  Jan 1999 - Jan 2000

  Program Manager, Health Care Technology Group

  Led a geographically distributed team of 15 engineers and analysts in a mixture of legacy and new application development. Collected requirements from customer and identified necessary legacy system changes to support them. Developed and tracked schedule and budgets, ensuring project delivered functionality required on time and under budget.• Served as deputy line manager for engineering group, responsible for resource management across projects, division planning and personnel reviews.• Served as facility manager of remote office, handling personnel, IT and infrastructure issues.• Created user interface group to standardize interface development across the division. Show less

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  Anystream

  Jan 2000 - Jan 2005

  Product Manager

  Liased with and trained sales, marketing, professional services and support teams to ensure better alignment, product quality and compliance with customer needs.▪ Directed complete life-cycle development, from engineering requirements to launch; implemented process management policies that reduced product errors by 25% and product cycle length by 20%.▪ Performed ongoing competitive analysis and market research, resulting in product improvements, three key technologies and third-party license agreements to expand product marketability and increase revenues by 15%.▪ Directed Agile execution across two product lines, refining development workflows to reduce release costs by 25%.▪ Streamlined customer support workflow, improving customer satisfaction by 30% and decreasing response time. Show less

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  StarCompliance

  Jan 2005 - Jan 2005

  Product Manager

  Led creation of product strategy and launched a cross-functional team to improve product quality and standardize requirements gathering and implementation.▪ Revised customer engagement process to eliminate requirements creep and establish standard delivery milestones, resulting in 12% average improvement to customer satisfaction ratings.▪ Transformed requirements gathering process, improving effectiveness and reducing cost overruns by 60% average.▪ Implemented CRM system and process improvements, reducing problem report turnaround time by 75%.▪ Reduced internal implementation costs by 60% by standardizing customer product model for new installation. Show less

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  Janya, Inc.

  Jan 2005 - Jan 2008

  Director, Products and Services

  Defined overall product strategy and built and maintained strategic roadmap, built new strategic relationships, developed licensing agreements and service models, and created a customer service process. DoD TS/SCI clearances.▪ Launched new product offering within 3 months of starting, managing all elements of the launch process, including development and execution of go-to-marketing plans, organizational readiness and strategic pricing.▪ Spearheaded comprehensive outbound marketing initiatives that encompassed market research, product data sheets, trade show engagement, and a complete website redesign; achieved significant international inquiries and boosted unsolicited website contacts by 50% in one year.▪ Established and led Professional Services organization to provide custom integration and optimization, generating 40% additional revenue after license sales. Show less

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  Freddie Mac

  Jan 2009 - Dec 2020

  Designed targeted development and program management strategies for three major programs with multi-year lifespans and $100M-300M+ budgets, using a mixture of software development methodologies.▪ Executed comprehensive release plans for transformational pricing and securitization projects, achieving all implementation milestones while supplying detailed weekly financial management reports to senior leadership.▪ Collaborated with internal stakeholders across IT and business sectors to secure a 98% on-time success rate for the implementation, rollout, and adoption of critical business applications impacting operational efficiency.▪ Led a high-performance team of 10 direct reports and over a 100 contract workers, providing strategic direction and implementing mentoring programs that increased employee engagement by 25% over one fiscal year.▪ Identified and pursued independent initiatives to improve management and development efficiency to help maximize the organization's ability to support business goals, reducing delivery time by 10%. Show less Led project management with matrixed teams in a mixture of legacy and new application development for major application systems with budget ranges of $2-30M dollars that support core business activity.▪ Managed 6 software development projects while using tailored combinations of Agile and iterative methodologies that increased efficiency through the entire process, reducing average delivery times by 10%.▪ Guided a group of six direct reports, overseeing career development and providing guidance and direction.▪ Facilitated two organizational efforts to improve development processes and procedures across the company. Show less

  • Program Manager

    Jan 2012 - Dec 2020

  • Technical Project Manager

    Jan 2009 - Jan 2012
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  Distributed Solutions, Inc.

  Jul 2021 - Jun 2022

  Director, Product Management

  Led product management for AEON, a business process management SaaS application supporting federal government procurement and contract management.▪ Liased with cross-functional stakeholders to facilitate execution of planned development and provide alignment of internal roadmap to client needs, reducing client delivery times by 15%.▪ Led a team of five direct reports, providing direction and career growth mentoring and opportunities.▪ Championed comprehensive product documentation initiatives, resulting in the successful implementation of a new release notes and in-line help process that reduced help creation time by 25%.▪ Streamlined case management processes to improve data collection, reporting and tracking to provide greater visibility into status and follow up on client issues, improving client satisfaction by 25%. Show less

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  Amazon Web Services (AWS)

  Aug 2022 - Mar 2024

  Senior Product Manager Technical - AWS Developer Tools

  Product management lead for AWS CodeCommit, a secure, scalable Git source control service, and AWS CodeArtifact, a secure, scalable package management service.▪ Crafted detailed requirements for upcoming features based on thorough analysis of user feedback; created a roadmap prioritization process leading to the launch of 3 high-impact improvements within six months.▪ Analyzed customer feedback and engaged with cross-functional teams to translate insights into actionable requirements that shaped the roadmap for new feature development that improved customer satisfaction by 10%.▪ Conducted regular outreach with 30+ existing clients and targeted prospective customers each month, gathering valuable insights that informed product feature prioritization.▪ Drove feature launch initiatives with competitive pricing configuration, marketing and customer engagement.Product management lead for Amazon CodeCatalyst, a unified software development service.▪ Collaborated with development and user experience teams to define and implement current platform identity and authorization capabilities for the full CodeCatalyst service, expanding customer access by 20%.▪ Established a comprehensive vision and strategic roadmap for integrating emerging platform identity features, including single sign-on capabilities, governance and team functionalities, that enhanced user management.▪ Executed pricing strategy and configuration for both preview and GA releases, reducing launch time by 2 weeks. Show less