Hemant Madhukar

Experience

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  O.A.Compserve Pvt Ltd

  Oct 2002 - Feb 2007

  Customer Support engineer

  Providing the maintenance support to the following servers: ISA 2004 Server,DHCP server, Active Directory and DNS FTP ServerWindows 2000,2003 Domain Controller ServerHandling the maintenance of all Desktops PC’sSetting up the user policy in Active Directory and implementing the login script and logoff script.Coordinating with vendors such as HP, Airtel, and Tata Indicom for the smooth maintenance of the systems. Maintaining the Daily Worksheets of Event Log, Machine Monitoring and Antivirus change with report.Preparing and maintaining the Documentation System of the various application processes.Updating and maintaining the Software Library of the organization.Hardware installation of New Servers (HP, IBM).Providing support & Service for customers on various hardware(including desktops, servers and network printers). Show less

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  Precision Infomatic (M) Private limited

  Jan 2007 - Jan 2012

  Senior Customer support engineer

  Installation and CommissioningPreparing layouts for projects encompassing internet/intranet working configuration & implementation.Foreseeing performance bottlenecks and taking corrective measures to avoid the same. Systems AdministrationImparting training to end-users in the post-implementation phase.Maintaining the server administration.Purchasing & maintaining inventory of software’s & Hardware’sRecommending IT infrastructure requirements and upgrading to ensure acceptable levels of security, disaster management and data recovery plans.Configuring & troubleshooting Application Servers like Microsoft IIS 5.0/6.0, DHCP, FTP and File & Printer Servers. Installing & maintaining various networks (LANs, WANs) with diverse network architecture as per standard networking protocols and services.Installing, Implementation, Configuring & troubleshooting of Microsoft Technologies like Active Directory, DNS, DHCP, ISA and Small Business Servers.Installation, configuration and troubleshooting of various server hardware brands like HP Proliant Series (ML, DL 100,300,500), HP blade C3000, C7000 Enclosures, IBM X Series 236, 3400 and Dell Servers.Installation ,Configuration and Trouble Shooting of Hardware Storages, Network Storage and Ultrium Tape Drives Like HP MSA 2312FC, 2120i,X1600,DL 100 G2(NAS) and IBM 3200.Implementing & Configuration of Various Security Solutions including Symantec endpoint protection server, McAfee end point and trend micro office scan suite.Networking Operations Handling the network infrastructure LAN/WAN, migration & configuration of network client workstations.Suggesting improvements in the operations and processes to make the system foolproof.Troubleshooting of LAN connectivity issues, software and hardware. Show less

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  Acropetal Technologies Limited

  Jan 2012 - Sept 2012

  Senior Support Associate

  Troubleshooting performance issues, repairing system software and troubleshooting OS configuration and hardware failuresInstalling & maintaining various networks (LANs, WANs) with diverse network architecture as per standard networking protocols and services.Installing, Implementing, Configuring & troubleshooting of Microsoft Technologies like Active Directory, DNS, DHCP and Windows Clustering.Installation, configuration and troubleshooting of various server hardware brands like HP Proliant Series (ML, DL 100,300,500), HP blade C3000, C7000 Enclosures, IBM XSeries 236, 3400 and Dell Servers.Installation ,Configuration and Troubleshooting of Hardware Storages, Network Storage and Ultrium Tape Drives Like HP MSA 2312FC, 2120i,X1600,DL100 G2(NAS) and IBM 3200.Implementation & Configuration of Various Security Solutions including Symantec endpoint protection server, McAfee endpoint and trend micro officescan suite.Supports new projects, OS installations, upgrades, patches and creation of documentation Perform, monitor and report on backup/ restore processesPerform root cause analysis and troubleshooting Apply Client’s internal security policies and document deviations Be involved in the installation, monitoring and support of WINTEL based servers, firewalls, networks, perimeter security technologies, Internet technologies and remote office WAN/ LAN connectivity Organizing and conducting the training programs periodically in co-ordination with Team Leader & Engineers as per the training calendar of H.O.Installation & Configuration of HP thin Clients (Successful Installation at JBM, Serco and Tech Mahindra).Hands on Experience on Various Firewall Boxes (Sonic wall Tz Series, Fortigate, Cyberoam and Watch guard).Hands on Experience on Tape Drive and Backup Solution Like Symantec Backup Exec, HP Data protector Express. Show less

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  Computech Limited

  Nov 2012 - Jan 2019

  Senior Services Engineer

  Excellent Knowledge of High and mid-range of Servers & Storage Technologies / Architectures/ working of Products from OEMs mainly HPE, DELL EMC, Netapp, Hitachi, HP, Dell and IBM.Excellent knowledge of making solution and write-up for Storage and BCP and presenting to customer.Hands on Exp on DC and DR concepts, workflow, making scripts.Have capability to formulate the BOQ and right solution by doing sizing.Have knowledge on Different OS like Windows, RHEL, and Hypervisors etc.SAN virtualization, Tiering, clustering, Replication (Snapshot/Snap mirror), De-duplication.Solution architecture on Server, storage in terms of understanding the Processor, RAM , TPS/IOPS, and thereby sizing the storage productConfiguring tools of the leading Server and Storage OEMs Lenovo, DELL-EMC, Netapp, Hitachi, HPE etc.Worked closely with customers on the technical requirements to provide technical solutions – Identified requirements, including technical details sufficient for product definition.Developing and delivering high quality Client Solution Presentations, Demos, user trainings and documentation during the Product Evaluation phase of the sales cycle.Provided product updates and technical advice to clients – Explained technical capabilities and business benefits of solutions to the customer from engineering level to senior executives.Worked with the sales team to develop selling strategy within the target accounts – Created and delivered effective presentations and sales tools for the sales team.Working side by side with cross functional teams like the implementation, support, product engineering and integration teams to ensure successful completion of project milestones for Proof of Concept, Testing and Sign-off during the Product Evaluation phase Show less