Experience

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  Compucom

  May 2007 - May 2018

  Customer service

  Worked with customers and internal personnel on placing orders, shipping orders, and addressed any issues. Resolved inquiries related to customer returns. Worked closely with Finance related to order profitability. Prepared ad-hoc reports for clients and sales representatives. Managed workload through the use of Salesforce CRM tool. Worked on 2 person team for client with sales of $17M per year, with less than 1% in returns. Significantly improved service levels for clients in order to proactively increase and sustain relationships. One such client contributed $14M in revenue. Anticipated problem with storage fees costs not flowing to proper cost centers. Developed and implemented systems to ensure charges flow to proper cost center. Worked closely with Export Compliance Officer to ensure that procedures and manufacturer contracts were in compliance, thus mitigating liability to the organization. Show less

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  Splunk through modis

  Sept 2018 - Dec 2019

  Best practices associate

  Participated as user acceptance tester and subject matter expert for Splunk’s Salesforce CPQ implementation. Executed test scenarios traceable to requirements ensuring appropriate issues or defects were documented and resolved. Actively participated in meetings to ensure proper communication relating to active and in-process issues, including those outside of the project. Analyze active issues to assess impact to training, documentation, procedure, etc. Supported internal and external pilot participants related to feedback or concerns during pilot phase. Reviewed training materials for accuracy related to Salesforce CPQ functionality. Conducted training for additional testers onboarding to the implementation Show less

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  Splunk

  Dec 2019 - now

  Supported deal structuring, pricing, and contract management activities while reviewing deals with sales leadership and developing Account-Level strategy on pricing/deal structuring. Customized quotes using Salesforce CPQ quoting tool, standardized deal processes, analyzed data, improved operational automation, and implemented best practices as per organizational sales strategy. Determined opportunities for policy and process improvement with cross-functional teams and key stakeholders, met month-end closing deadlines, and supported operational deal components. Successfully closed “I Need Help” tickets and met contractual quote and order requirements. Coordinated pre and post-sales processes, participated in forecast calls, recommended necessary changes to Deal construction, and evaluated business process implications. Show less Contributed to the creation of a new department, Deal Desk, as one of the first Deal Analysts. The new position reviews sales quotes for compliance to Splunk’s policies and procedures as well as ensuring that the quotes meet financial guidelines. The position also reviews opportunity information to determine opportunity hygiene in Salesforce. Assisted with the creation of the Deal Desk Playbook which is now the guiding document for the Deal Desk Analyst role. Developed a license transfer process, documented the steps, and then trained coworkers on the process. Coordinate with Finance on all Net Terms and custom payment requests performing detailed analysis of cash flow impacts. Show less Continued user acceptance tester and subject matter expert for Salesforce CPQ ensuring positive impact on the Best Practices organization. Advise Regional Sales Managers, Directors, and Vice Presidents on policy and procedures for closing deals. Work closely with Best Practices Directors in constructing viable order documents. Review deal structure with legal, finance, and channel for revenue recognition and booking integrity. Provide feedback to system enhancements and pricing programs being implemented. Participate in projects related to process improvement in the organization. Show less

  • Deal Strategy and Execution Deal Manager

    Feb 2022 - now

  • Deal Desk Analyst

    Feb 2021 - Feb 2022

  • Best Practices Associate at Splunk

    Dec 2019 - Feb 2021