Experience

• 

  Sercon

  Jan 2000 - Dec 2007

  Practice area leader

  Building and leading of a team of SAP Basis and Systems Management Consultants. Acquisition of new customers and account managment of various customers in the financial and telco sector.

• 

  Ibm deutschland gmbh

  Jan 2008 - Dec 2012

  Client Support Manager for IBM and non-IBM hardware & software maintenance for the territory Frankfurt South East Business Development Executive für Technical Support Outtasking

  • Client Support Manager

    Jan 2009 - Dec 2012

  • Business Development Executive

    Jan 2008 - Dec 2008
• 

  Ibm

  Jan 2013 - now

  Responsible for technical support of the IBM TSS Field Delivery. Management of KPIs and centralized processes. Germany-wide management of a specialist team developing additional business for TSS. Germany-wide management of a specialist team for IBM and non-IBM hardware platforms Manager of the Project and Service Management Profession, primarily in the area of Multivendor Support Services platforms (non-IBM platforms) in the Technical Support Services Organization in Austria, Germany and Switzerland.

  • Technical Support Manager

    Jan 2017 - now

  • Manager Project & Service Management Multivendor Support Services

    Jan 2013 - Dec 2016