Le Nguyen Thi

Experience

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  ROYAL RESTAURANT

  Nov 2014 - Mar 2015

  Office Administrator

  • Building relationships with new and existing clients for business development • Presenting the monthly performance to managers and owners • Establishing agreements and contracts with partners in business • Introduces customers to the menu and announce daily or seasonal menu specials • Driving sales initiates & achieving the desired targets. • Monitoring the Quality check process in the restaurant with all teams. • Exploit new business opportunities with marketing projects online Show less

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  EMG – Educations Media Group

  Jun 2016 - Oct 2017

  Project Program Coordinator

  • Delivering engaging and multifaceted lessons, including cooperation, problem-solving, experimentation and observation, presentation and discussion • Implementing, monitoring, training, and updating the progress of new programs in the organization. • Work and communicate closely with stakeholders &teammates on daily basis to achieve activity and progress. • Prepares reports by collecting, analyzing, and summarizing information • Reviews – Productivity, Performance, Feedback & Escalation Management • Prepares reports by collecting, analyzing, and summarizing information Show less

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  Dell EMC

  Nov 2018 - Mar 2023

  Information Technology Sales Consultant

  IT Support Specialist (Dell)CONCENTRIX, MALAYSIA I NOV'2018 - AUG'2022• Responding promptly to customer inquiries.• Communicating with customers through various channels.• Uses excellent troubleshooting techniques and tools to identify products• Applies diagnostic techniques to identify problems & investigate causes andrecommend solutions ,remains knowledgeable of Dell’s product line, policiesand procedures• Acknowledging and resolving customer complaints.• Review and distribute pertinent cross-functional information• Escalates more complex customer technical issues , use and test audit Delltool• Monitors and tracks issues to ensure accurate resolution, using professionaltools• Analysis Digital Media Strategy• Ability to work under Pressure& Multitask• Maintaining a positive, empathetic, and professional attitude towardcustomers at all times.• Providing feedback on the efficiency of the customer service process.• Ensure customer satisfaction and provide professional customer support.• Communicating and coordinating with colleagues as necessary.• Managing a team of junior customer service representatives. Show less

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  BigToys Asia

  Sept 2022 - now

  Customer Relationship Executive.

  To provide Sales supports to our product distribution and retail operations.• Meeting with clients virtually or during sales visits ,demonstrating andpresenting products• Strong follow up with the selected VIPs• Building new leads and maintaining positive business relationships with keycustomers.• Resolving customer feedback and complaints quickly and efficiently.• Providing customers with timely update on the latest work scheduleinstallment or estimated time procurement.• Meeting with colleagues and managers in the organization to plan marketingpromotion strategically.• Collating and maintaining of the customer database in a systematic way withaccuracy• Understanding key customer individual needs and addressing it or providingalternatives• Assist in building the community by connecting with the customers closelyand maintaining the relationship Show less