Andrea Farjat

Experience

• 

  Cafe Haití

  Feb 2000 - Jun 2000

  Administrative Assistant

  Sales Assistant• Answered phone calls. • Maintained files. • Sales in person and over the phone.• Processed Sales on the System.• Customer's Invoicing

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  Walmart

  May 2003 - Dec 2005

  Treasury Manager

  Vault manager.• Managed banking activities, including deposits and payments, to ensure correct transactions with Brinks as well as provide the backup documentation for accounting. • Documented all daily cash transaction activities. • Inspected, investigated, and resolved discrepancies in cash transactions.

• 

  Cultural Care Au Pair

  Jan 2006 - Dec 2006

  Interchange student at International Program

  Alumna de Intercambio en Estados Unidos.• Tutored children ages 3 to 8 by providing them with the foundations of language development.• Provided children with alter school educational activities which enhanced the skills learned in school.• Volunteered as an English as a Second Language instructor for Open Door, Hayward California. Open Door is a non-profit organization that assists Mexican women to be able to integrate into American society.

• 

  Liceo Comercial B. O´higgins

  Mar 2007 - May 2007

  Teacher of English

  Teacher of English for high school students• Tutored students ages 13 to 18 by providing them with the foundations of the English language.• Evaluated students’ needs focusing on providing them the necessary resources to help them understand the language.• Planed classes according to the Chilean Educational System.

• 

  Experian

  Jun 2007 - Nov 2010

  Consumer Assistance Associate

  Responsible for analyzing consumer disputes and the response from the disputed credit entities, managing financial credit information from clients to keep their credit reports accurately updated.• Used analytical skills to manage consumers’ financial information in order to keep consumers'records updated accurately.• Constantly learning and investigating policies and procedures to provide a high-qualityservice.• Trained a team of 20 colleagues, as a team leader, in how to analyze consumer cases, asking precise questions in order to provide correct solutions.• Translated customer’s inquiries when necessary Show less

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  Oracle

  Nov 2010 - Jul 2015

  Dedicated to providing support for critical issues developing strong customer relationships providing constant follow-up until problem resolution. • Led high-pressure situations when VIP clients faced problems that stopped or backed up key processes within their company, improving client communication, managing internal team assistance, and ensuring effective support until the problem resolution was completely executed.• Responsible for evaluating issues that required escalations, resulting in an efficient use of resources and eliminating potential bottlenecks for truly vital situations. • Communicated between all technical teams and customers, improving comprehension and overall process satisfaction. Show less Served as an Advocate for customer needs within the company applying good communication skills in order to deliver post-sales support with satisfactory problem resolutions.• Being able to address and understand post-sales non-technical customer inquiries via phone and electronic means promptly.• Applied knowledge and technical skills acquired through training and investigations to troubleshoot difficulties with Oracle’s Electronic Support Services, such as My Oracle Support.• Facilitator on customer relationships with Support, analyzing situations and providing advice to Oracle employees on diverse customer situations and escalated issues.• Identified customer demands in regard to Knowledge information on the Oracle Documentation Database in order to create documents that provide instructions and useful information to customers and Oracle employees. These documents were translated into many languages in order to encompass customers all over the globe.• Communicated with Licensing and Sales team, as a customer advocate, facilitating and improving the customer experience. Show less

  • Special Project: Situation Management Assistant

    Nov 2012 - Jul 2015

  • Non-Technical Support Engineer

    Nov 2010 - Jul 2015
• 

  Homeyou

  Jul 2015 - Oct 2015

  Account Manager

  Responsible for direct customer interaction - answering inquiries, evaluating needs and fulfilling requests. Establish customer needs and create strong relationships to drive sales and repeat business.• Process orders, forms and applications• Identify, research, and resolve customer issues• Assist in executing social media and SEO campaigns

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  Euromonitor International

  Dec 2015 - May 2018

  Client Support Executive

  Responsible for Online and Offline sales in English and Spanish, globally.• Responsible for Online and Offline sales in English and Spanish, globally.• Provide support about every Market research product provided and created by Euromonitor International.• Evaluate the customer's business needs to provide suggestions to cover that them with Euromonitor's services.• Understand the core of the business to be able to provide answers to customer’s questions about Euromonitor’s methodology and services.• Web Editor Show less

• 

  HP Inc.

  Jun 2018 - now

  Coordinate efforts between different projects focusing on the strategy, implementation, and execution of processes. • Keep an eye on the program schedule and specifications, ensuring Terms and Conditions are met. • Ensure that relevant standards, processes, and regulations are followed, including customer satisfaction. • Evaluate the strengths of the program and identify areas for improvement. • Report program performance to the executive team. • Meet with stakeholders for easy and transparent communication regarding project issues and decisions. • Assist internal and external clients with their requests and escalations.• Data analisys. Show less Customer’s advocate who identifies opportunities to evolve the experience across the partner lifecycle.• Analyze, design, and implement processes strategically oriented to enhance customer experience, including streamlining points of interaction between the customer and the company.• Serves as the primary contact in the customer experience team in resolving issues.• Identify and develop areas of improvement which enhance client experience towards our services.• Collaborates with business leaders and cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on processes, products, and service offerings to improve client satisfaction and loyalty.• Develop, evaluate, and implement strategies to gather and respond to client feedback.• Works with cross-functional teams to align customer interests with business objectives. Identifies opportunities to improve service delivery. Show less

  • LATAM Partner Compensation Program Manager

    Feb 2022 - now

  • Partner Account Operation Manager

    Jun 2018 - Aug 2022