Shanice Ross

Experience

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  Synovus

  Mar 2015 - May 2015

  Bank Teller

  Performed all teller transactions requested by managing and maintaining appropriate cash limits, cashed checks, established deposits, and performed fund transfers. Conducted multiple transactions in a fast-paced environment with multiple internal and external guidelines while providing excellent customer service to new and repeat clients.Key Contributions:• Provided training for new employees regarding cash management, customer service, and sales functions. • Greeted customers as they entered the bank and referred them to the right area for service as a Lobby Leader. • Developed expert working knowledge of regulatory requirements including Bank Secrecy Act, Anti-Money Laundering, OFAC, USA Patriot Act, Privacy Act, and Community Reinvestment Act. Show less

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  Regions Bank

  Jun 2015 - May 2021

  Directly assist the branch manager to develop key performance strategies and objectives to maximize productivity and leverage expenses. Oversaw staff and emphasize on branch production and superior customer service. Works cooperatively with management to effectively communicate and implement performance standards and sales objectives.Key Contributions:• Manage all HR functions, including recruiting, interviews, counseling and corrective action, benefits administration, payroll, employee terminations• Train, coach, and mentor a team of diverse teams of CSRs and tellers to proficiently cross-sell and execute financial services operations with excellence.• Directly assist in performing all onboarding and performance management activities including interviewing, hiring, and training.• Consistently exceeds quarterly sales goals through effectively selling and cross selling deposit accounts, loan products and multiple lines of credit to large corporations, small businesses and individuals. Show less Served as a liason for referring clients to other financial lines of business partners when the opportunity is best for the client, specifically; Mortgage, Commercial Banking, Financial Advisor, Treasury Management, Paycor, Private Wealth. Fostered a team environment through coaching and developing teammates, leading and assisting with team huddles and action plans, assisting with product knowledge.Key Contributions: • Exceeding quarterly sales goals through selling and cross-selling deposit accounts, loan products, and multiple lines of credit to large corporations, small businesses, and individuals.• Resolved customer issues, assisting with fostering new business relationships, coaching, and developing teammates, incorporating sound banking practices by adhering to all applicable laws and regulations.• Performed daily cold calling and sourcing leads which lead to the opportunity of providing individual financial reviews that best determine borrowing, saving and\or everyday banking needs.• Continued education surrounding bank compliance, federal regulations and ethical practices. Incorporating these principles into daily interactions and operations. Show less Served as a key point person for assisting customers with deposits, withdrawals, and other kinds of financial transactions. Trained fellow team members on how to improve customer service interactions and overall performance. Opened and closed the branch in accordance with the bank's security policies and procedures; maintained a high degree of accuracy and competency in processing bank transactions in a timely manner.Key Contributions:• Achieved status as one of the top sales performers in the branch by meeting sales goals by selling deposit accounts, and credit cards.• Assisted managers in reviewing proof works for any erroneous and omitted information prior to be entered into the image data storage system.• Quickly mastered new bank systems and database post-merger and led team members and colleagues in utilizing different features.• Cultivated a genuine client-centric service culture that ensured customer satisfaction levels were elevated and maintained. Trained fellow team members on how to improve customer service interactions. Show less

  • Assistant Branch Manager

    Aug 2019 - May 2021

  • Financial Relationship Consultant- NEXUS

    Aug 2016 - May 2021

  • Bank Teller

    Jun 2015 - Jul 2016
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  ATC Healthcare Services

  Jun 2021 - Feb 2022

  Executive Nurse Recruiting Director

  Facilitates and supports all of the Talent Acquisition functions of the Human Resources department as it relates to recruiting,onboarding and retention of qualified Nurses. Utilizes existing Applicant Tracking Systems and Client RelationshipManagement systems in day-to-day tasks. Oversees the day-to-day operations of the nurse staffing firm and works directlywith the owners to execute the overall growth of the branch. Managing the overall culture of the ATC branch and externalnursing team to ensure that quality nursing efforts are presented to clients and ensuring that our healthcare associatesbelieve in the vision of ATC.Key Contributions:• Talent Acquisition Management, including recruiting, conducting candidate interviews, sourcing qualified candidates,onboarding, and ensuring each candidate’s credentials are compliant with all ABN regulations• Resolve all Human Resources related issues, attendance, compliance, ethics• Manage Staff overseeing an internal staff of 3 and an external staff of 141 active nurses• Perform many aspects of Contracts including all negotiations, working with corporate to create agreements, seeing themthrough full execution and implementation• Manage client relationships including regular contract maintenance, organizing and hosting appreciation events andcommunicating directly with facility staffing mangers/lead nurses/DONs Show less

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  Faith Chapel

  Apr 2022 - now

  Volunteer Manager- Connections