Carolina Nemer

Experience

• 

  Hewlett Packard Enterprise

  Aug 1996 - Jul 2003

  Managed a staff of 7 people supporting the Latin America Financial Services back office operation with a portfolio of 11,000 active agreements  Planned and transitioned order processing operations of 6 countries from Latin America to Toronto; Managed execution of standardized documentation audit process for 8 countries;  Controlled invoicing process ensuring $22 million in payments were billed monthly and delivered on time to the customers;  Controlled and assured quality of data entry processed in the International System on monthly basis, supporting accounting close for the region; Successfully supported and passed internal audit in April 2002;  Closely monitored business metrics to ensure operational control and improvement. Developed and documented 8 administrative procedures which became standard processes; Increased productivity and ensured quality of data entry, through effective training of up to 20 staff;  Planned and coordinated implementation of new databases for 2 countries, automating administration, invoicing, accounting and reporting processes;  Initiated innovative solution to ensure customer deadlines were met during critical month end; automated update of 2500 invoices in record time of 10 days, saving processing center team 50 days of data entry; Initiated and created concise and comprehensive reports for management team on operation’s performance. Show less

  • Latam Administration Supervisor HUB

    Jan 2000 - Jul 2003

  • HP Leasing - Contract Administration

    Aug 1996 - Mar 2000
• 

  The Advantage Group Inc

  Mar 2004 - Aug 2008

  Project Coordinator - Toronto Canada

  Supported the implementation of the benchmarking programs in Latin America and coordinated the projects from questionnaire design to report production Supervised the implementation of the Latin America benchmarking programs in 2007 (Argentina, Colombia, Chile, Brazil, Venezuela and Mexico); Coordinated and supported the implementation of the US Media Monitor (Newspaper program) and the Puerto Rico benchmarking studies in 2006; Coordinated the Pharmacy Track 2005 study in Canada, delivering 20 reports in record time; Assisted on Puerto Rico and Mexico benchmarking programs in 2004; Documented and trained program coordinators on a more efficient way of data checking, which became a company standard process; Participated on the team who designed and implemented the new company’s data processing system, improving process by reducing manual data checking and automating report production. Show less

• 

  Ipsos Brazil

  Aug 2010 - Apr 2014

  Market Research Project Manager

  Project Research ManagerManaged a group of 6 direct people and dealt with internal and external clients to execute 200 projects a year. Managed quantitative pre-testing Advertisement research projects since cost to the delivery of the presentation to the Client Service team, including management of all stimulus materials, fieldwork, and data processing (average of 25 projects per month) Implemented project management tool that became standard for the department, controlling quality and production of all steps of the project processes, enabling monthly reporting metrics to management Reduced project´s cost by 5% increasing Gross Margin for the Business Unit  Documented all steps of the process in a manual to help train new analysts and standardize project execution Monthly report production and metrics monitoring to guarantee operation improvement Show less

• 

  FGV - Fundação Getulio Vargas

  May 2013 - Nov 2015

  MBA in Strategic and Economics Project Management
• 

  Market Research Institutes

  Sept 2014 - Sept 2017

  Senior Consultant

  Acted as a Consultant at various Market Research Institutes

• 

  Ipsos

  Oct 2017 - Jan 2021

  Customer Experience Senior Manager

   Implemented a customer experience consulting project in the biggest Telecom company in Brazil  Planning and management of complex projects such company developments and incorporations (including for Ipsos Brazil, when the company bought the Mystery Shopping business from GFK)  Monthly report production and metrics monitoring to guarantee operation improvement (AOT/sales, invoicing control, chargeability, proposals, projects and developments)  Responsible for producing the Service Line annual budget  Managed a team of 20 people and a portfolio of projects from a variety of industries  Worked on processes improvements like automatizations for data checking, mailing (to increase percentage of completed surveys) & field monitoring (dashboards).  Facilitated interaction with other Service Lines within the company to gain synergy in sales  Supported the company in the audit certification process renewal  Responsible for training program for the new employees Show less

• 

  Garena

  Feb 2021 - Jun 2022

  Senior Project Manager

  Consumer & Markets Insights  Created, documented, and implemented CMI processes (Briefing Form, SOP, RACI, Authority Matrix) for teams’ operation, which became company standards Managed new hire trainings and team´s projects and timelines through daily syncs (Agile Project Management) Stakeholder Management: developed KPI monthly report to stakeholders ensuring operational control and efficiency improvement Promoted a quality culture developing the department Satisfaction System Evaluation and managing and improving processes, keeping a record of a high satisfaction rating (9) in one year of operation  Developed new suppliers & implemented tools that promoted processes efficiency and increased production capacity of the research team: Supplier rate cards saved 10% of total panel sample costs Hired and implemented a machine translation tool saving hours of analysis time and cutting costs on translation for all the European surveys Responsible for Qualtrics negotiation and contract, implementing the tool that increased quality of deliverables (insights) and available methodologies, eliminating external providers hiring Show less

• 

  BAYZ

  Jun 2022 - Aug 2022

  Sr Project Manager

  PMO - PMO Project Management Office - implementation at Bayz, a web3 Gaming Start-up.

• 

  Ipsos

  Apr 2023 - Sept 2023

  Consultant at the Brand Health Tacking Unit

  Process Mapping for the Department, Process Documentation, System Implementation, Leadership & Training