Ramy Nabil

Experience

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  Grand Hyatt

  Jan 2008 - Feb 2011

  Guest Service Officer, F&B Reservation Desk

  Responsibilities: • Reserve various requests which come through different mediums ( email, phone, fax, …etc).• Book, cancel, alter booking• Organize reservation records.• Prepare both confirmation and cancellation letters regarding reservation.• Follow up all the reservation requests.• Processes advance deposits on reservations.• Helps develop F&B revenue through being courteous, friendly, and helpful with every guest, and ensuring that they secure whatever services they are in need of. Show less

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  Grand Nile Tower

  Feb 2011 - Nov 2013

  Responsibilities:• To respond quickly and efficiently to all in-coming sales enquiries by phone, email and fax.• Presenting courteous, professional, friendly, helpful and welcoming image to the guest on the phone and in person.• Follow up all inquires, prepare proposals and facilitating show rounds with clients to show them the Hotel facilities.• Contracting bookings and raising invoice.• Coordinating all details for the client including F&B, Av equipment, entertainment, ..etc.• Coordinating all internal meeting requests.• Preparing the daily, weekly and revenue reports.• Assisting in implementing the sales strategy as set by the sales manager, and in association with the contracted banqueting caterers; including strategies for encouraging repeat business and up-selling.• Insure that all BEOs are sent out, printed and displayed.• Follow up correspondences and official tasks.• Secretarial work (filling, indexing, time scheduling and documents typing).• Working very closely with the catering sales team to run events smoothly and professionally. Show less Responsibilities: • Reserve various requests which come through different mediums ( email, phone, fax, …etc).• Book, cancel, alter booking• Organize reservation records.• Prepare both confirmation and cancellation letters regarding reservation.• Follow up all the reservation requests.• Processes advance deposits on reservations.• Helps develop F&B revenue through being courteous, friendly, and helpful with every guest, and ensuring that they secure whatever services they are in need of. Show less

  • Catering Sales Coordinator

    Jan 2013 - Nov 2013

  • Guest Service Officer, F&B Reservation Desk

    Feb 2011 - Dec 2012
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  Sofitel Cairo El Gezirah

  Dec 2013 - Jul 2016

  Responsibilities:• To handle and be responsible for the MICE segment allocated by the Inspired Meetings Manager (meetings, groups, catering, wedding, birthday parties…).• To maintain complete and supported records of all sales agreements, contract and quotes for the hotel as the hotel's Policies and Procedures.• To achieve Sales goals and up sell targets for Food and Beverage as well as Rooms revenue and other income as set by Director of Sales and Marketing.• To reply by sales proposals in the most personalized and customized shape, within 24 hours of clients request.• To ensure proper Groups memos are sent out to all departments at least 48H prior arrival to all the concerned colleagues.• To provide accurate information requested by the Concierge in order for him to issue BEOs and amendments (including clear guidelines for set up and billing instructions).• To provide an efficient communication with all departments• To review all events proposals prepared by the Catering coordinator or Concierge, ensuring the quality of the wording, and maximizing the Banqueting revenue as per the guidelines given by the Inspired Meetings Manager.• To constantly look for opportunities to up sell guestroom and Food and Beverage products so as to achieve / exceed the objectives as outlines in the Annual Marketing and Business plan.• To ensure the Opera system is properly updated on daily basis and proposals are properly followed up to maximize the conversion• To ensure that all credit, billing and collection procedures that have been established by the hotel are implemented following the Credit Policies and Procedures.• To follow the correct booking and filing procedures, including group room and meeting program history, Catering set up and themes, contractual agreements etc. Show less Responsibilities:• To review guestrooms and function rooms blocked by the Inspired Meeting Team to ensure that all business on the books is “live” in Opera Sales & Catering.• To ensure that all BEOs are sent out through the Distribution List between 7 to 5 days prior to the event.• To ensure that all credit, billing and collection procedures established by the hotel are followed before issuing the BEOs.• To ensure that all BEOs are printed and displayed on the weekly chart in the Inspired Meeting office.• To function as the liaison between the hotel and booker/organizer for all groups and banqueting functions assigned to ensure complete communication and follow up on all group/banquet requirements, resulting in guest satisfaction and enhance the hotels reputation for conferences and incentives, ensuring new and repeat business for the hotel.• To ensure on daily basis that function rooms signage, set up, cleanliness and equipment, as well as the Food & Beverage requirements, are as per requested in the BEOs.• To project a warm, professional and welcome image on the phone and in person.• To handle all in-house requests for banqueting space and coordinate with the concern department to provide a warm experience for the ambassadors attending.• To be demanding and critical when it comes to departmental standards• To ensure that up to date Opera Sales & Catering records of all corporate and group accounts and contacts.• To introduce the banquet Operation in-charge to the guest to ensure a point of contact for the rest of the event.• To prepare an accurate and honest monthly forecast of the banqueting functions revenue on weekly basis, and to send the report to the Executive Chef and Director of F&B. To also print the report and give a hard copy to the Inspired Meeting Manager.• To help sales team in achieving Sales goals and upsell targets for Food and Beverage as well as Rooms revenue and other income as set by the Inspired Meeting Manager. Show less

  • Catering Sales Manager (Inspired Events Planner)

    Feb 2014 - Jul 2016

  • Catering Sales Executive (Inspired Meetings Concierge)

    Dec 2013 - Jan 2014
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  JW Marriott Hotel, Cairo

  Aug 2016 - Dec 2024

  Responsibilities:• To handle and be responsible for the MICE segment allocated by the Director of Events (Meetings, Groups, Catering, Weddings, Birthday parties…).• Manages group room blocks and meeting space for average to large-sized assigned groups.• Up-sells products and services throughout the event process.• Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.• Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.• Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.• Adheres to all standards, policies, and procedures.• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.• Identifies operational challenges associated and determines how to best work with the property staff and customer to solve these challenges or develop alternative solutions.• Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).• Participates in customer site inspections and assists with the sales process as necessary.• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.• Empowers employees to provide excellent customer service.• Coordinates and communicates event details both verbally and in writing to the customer and property operations.• Follows up with customer post-event.• Responds to and handles guest problems and complaints.• Uses personal judgment and expertise to enhance the customer experience. Show less

  • Assistant Director Of Events

    Jan 2022 - Dec 2024

  • Senior Events Manager

    Jan 2019 - Dec 2021

  • Events Manager

    Aug 2016 - Dec 2018
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  Royal Maxim Palace Kempinski

  Jan 2025 - now

  Director Of Groups and Events