James Pritchett

Experience

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  Finish Line

  Mar 1998 - now

  Sales Manager

  Managed a staff of 32 employees. Worked closely with the general manager to develop sales strategies to meet and increase monthly and quarterly goals. Responsibilities included the hiring and training of new employees, motivating staff along with rewarding excellence with incentive programs and bonuses. Responsible for payroll, merchandising, internal/external theft, and ordering supplies

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  Shoe Carnival, Inc.

  Mar 2002 - Apr 2005

  Store Manager

  Operated a 5 M store successfully during 2002 to 2005.

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  Man Alive

  Nov 2005 - Nov 2010

  Store Manager

  Operated a 1.3 M juniors and men speciality store: recruited, trained, and managed a staff of 12 associates, 2 assistant managers and 1 co-manager. analyzed and worked extensively with visual standards and merchandise high tickets items. In charge of controlling payroll per budget, schedules, financial reports, e-mail, inventory control, and the upkeep of day to day operations.

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  Jimmy Jazz

  Nov 2010 - Jun 2011

  Store Manager

  Upgraded to 1.3 M store to a 4 M store; hired, trained, and coordinated work of a co-manager, 2 assistant managers and a staff of 32 employees. Worked at length with creating visual displays to attract customers. In charge of controlling payroll per budget, schedules, financial reports, e-mails, inventory control, and the upkeep of daily operations.

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  VILLA Join The Movement

  Jun 2011 - Nov 2015

  Area Sales Manager

  Recruited by company owners to oversee the grand opening of a specialty store, grossing over $2 MM annually Managed a staff of 35 associates at 4 stores, providing coaching and guidance to ensure a premium customer experience in stores that grossed a combined $10 MM annually Created custom merchandising plans for footwear and apparel to support ~4K square feet of showroom space Recruited and hired new staff members, with direct responsibility for training, scheduling, and payroll, and employee development, supporting the transition of two support managers under my supervision to store managers Planned, organized, and executed community service events to help build awareness of our corporate brand and image, creating an annual fashion show that showcased our brands Show less

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  Fifth Third Bank

  Apr 2016 - Sept 2017

  Senior Relationship Banker

  Deliver exceptional customer service experience. Uncover client's financial needs by strategic questioning. Process loans for auto, mortgage, credit cards, and personal loans. Ensure appropriate operational and security procedures are in place at the branch.

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  Aon Hewitt

  Aug 2017 - May 2018

  Recruiting Team Lead

  Supervise a staff of 25 call center agents in a client focused environment. Perform weekly call evaluations and live call monitoring to ensure that the call agents are meeting the client's quality expectations. Acted as a liaison between the claims department and call center agents.

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  Sprint

  May 2018 - now

  Sales Manager

  Awarded “Sprintacular” 2018-2019 for being top performer in the Southern Region Manage daily sales floor operations to deliver an outstanding store experience that improves customer loyalty and strengthens the Sprint brand Effectively partner with customers and co-workers to resolve complex customer situations resulting in increased customer satisfaction and retention rates Conduct weekly observations and provide effective feedback to sales consultants as they execute Sprint’s products and services and sales process to maximize performance Troubleshoot and identify the right solutions for customer billing, technical and/or account issues Maintain regular training cadence in relative curriculum to ensure up to date education in to further improve skills and qualify for advanced career opportunities Assist store management team in store opening/closing procedures as required Monitored daily dashboard metrics to meet and exceed personal and store goal Create new different ways to engage customers and drive business Show less