Mark McCreesh

Experience

• 

  The Student Loan Company

  Sept 2008 - Jul 2017

  ELearning Adviser

  • Designed and developed eLearning materials (aligned to ADDIE model) • Used Trello to Project Management eLearning development projects and implementation of LMS• Developed and implemented company-specific eLearning courses using Articulate Storyline• Partnered with various managers and subject matter experts across the business to identify requirements for training and learning material ensuring final product met all training needs• Provided support & guidance to colleagues in L&D in designing and delivering effective training and learning products including eLearning modulesMI Reporting• Provided usage reports, trends and analysis to Learning & Development Manager and Senior Management to demonstrate ROI and drive eLearning promotion and direct staff to the LMS and eLearning catalogue.• Provided ad-hoc MI as requiredAdministration of SLC (Totara) LMS• Carried out all administration of the SLC (Totara) Learning Management System• Ensured accurate employee records and access on all eLearning systems, through maintenance of all user records• Managed Site Groups• Managed Site Users• Managed Courses and Learner pathwaysCompliance• Delivered compliance schedule throughout year, reporting results to Finance & Governance Group and Senior Management Team• Worked with SME designed and developed compliance eLearning modules including Equality, Diversity and Inclusion, Anti-Money Laundering & Data Protection• Promoted all eLearning compliance modules resulted in an 80% average if completions across the whole businessContract and Supplier Management• Carried out all contract and supplier management of SLC eLearning systems and software suppliers• Maintained regular contact with learning reps from suppliers• Reviewed service to ensure they meet contract obligations and contract agreements. Show less

• 

  Student Loans Company

  Sept 2008 - Jan 2014

  Team Manager

  • Managed team workload to ensure effective delivery of service while taking account of peaks of work, staff absence, training needs etc.• Kept my teams up to date with, all aspects of student support legislation, other related legislation, policies and software operation by carrying out daily buzz sessions and catch up sessions for team members who unable to attend• Developed and drafted business procedures which resulted in an improved customer experience• Advised team members on complex queries and make decisions on more complex cases and used examples in training sessions and performance development• Conducted regular, team meetings to ensure a two-way flow of information, while also ensuring everyone is given the opportunity to participate. Using a respect for all theme throughout• Carried out regular reviews with each team member, ensuring each member receives feedback, while also ensuring they satisfied and given opportunities to develop self throughout the year, liaising with Learning and Development department to ensure individuals are given the appropriate training.• Regularly reviewed and monitored the level of service provided by the team to other divisions and departments, anticipating problems and making changes/ improvements when required. Show less

• 

  Ingeus

  Jul 2017 - Dec 2018

  Curriculum Development Advisor

  • Assisted in the development of Apprenticeship programmes up to level 5• Developed exciting and innovative teaching & learning materials and supporting delivery resources• Supported in the design and development of bespoke and branded resources in consultation with national account levy and non-levy paying customers• Supported the facilitation of Apprenticeship development workshops and the quality improvement process• Worked to Awarding Organisation and Assessment Organisation requirements in the design of qualifications resources and EPA Show less

• 

  National Apprenticeship Service

  Feb 2019 - Jan 2021

  Account Manager

  As an Account Manager I:• Actively manage a portfolio National Apprenticeship Service Accounts for Employers who pay a levy between £10,000,000 - £100,000,000, through the end to end customer journey• Help to increase the take up of high-quality apprenticeships & traineeships in line with performance expectations • Engage with employers, at senior decision-making level, to sell the benefits of apprenticeships & traineeships and embed them into their strategic talent management policies• Support employers on strategies to embed apprenticeships and offer expertise on appropriate standards, skills gaps in the workplace, funding requirements, etc.• Provide Information, Advice & Guidance on the apprenticeship levy, supporting employers to understand the impact of the levy on their business and provide support to employers to invest the levy aligned to their training and development strategy Show less

• 

  Reed in Partnership

  Jan 2021 - Nov 2021

  Employment and Skills Trainer

  An Employment & Skills Trainer delivers Reed in Partnership’s training programmes. I AM responsible for, in conjunction with the Employment Advisers and/or Employers, promoting training and identifying the training needs of Learners and/or the needs of Employers. I am also responsible for delivering training; assessing against relevant criteria on accredited qualification delivery; evaluating outcomes; providing follow-up support to Learners; administration and continuous improvement of training. I use a variety of training skills and activities to engage and empower Learners and to progress them to achieve sustainable employment. Training Delivery Imparting information to Learners in an interesting, engaging, and empowering manner, to meet the Learners' needs and learning styles. It also involves continuous reinforcement of learning outcomes and monitoring the understanding/development of Learners through appropriate assessments, as well as providing positive reinforcement and recognition. Training Planning and Marketing Employment & Skills Trainers promote their products either internally to the operational team or externally to Employers. They identify and acknowledge the needs of Learners and/or external stakeholders (e.g., employers, educational establishments etc.) This may be achieved by establishing appropriateness of Learners at the beginning of the course and/or by liaising with Employment Advisers/Employers and referring to individuals, Action Plans, Learner interviews and inductions. Show less

• 

  Shaw Trust

  Nov 2021 - Aug 2022

  Employment Adviser
• 

  Growth Works with Skills

  Aug 2022 - Dec 2023

  Skills and Business Relationship Manager

  Skills and Business Relationship Manager, providing advice and support to employers and individuals. Liaising and maintaining effective working relationships with a range of employers, individuals, providers, networks and other stakeholders.

• 

  GPC Skills Ltd.

  Jan 2024 - Jun 2024

  Consultant

  Helping organisations to develop effective people strategies by diagnosing the true causes of issues related to accessing training and retaining talent, and to work with them to find and implement cost effective solutions.

• 

  WE ARE UMi

  Sept 2024 - now

  Business Support Adviser