Experience

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  Goodwill industries - big bend, inc.

  Jan 2010 - Feb 2014

  Sales associate

  Negotiated sales deals to help the store reach sales quota, performed sales transactionsCustomer service on sales floor, returns, loading of goodsResearched pricing of goods to price and mark down accordingly based on estimated value

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  Big bend telephone company

  Jan 2016 - Feb 2017

  211/national suicide hotline counselor

  Took part in a training course with over 80 hours for hotline certificationCompleted ASIST (Applied Suicide Intervention Skills Training)Over 200 volunteer hours on the National Suicide Prevention Hotline and Helpline 211

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  Domino's pizza enterprises limited

  Mar 2017 - Jul 2017

  Delivery driver

  Deliver Food ItemsPrepare/Box food itemsClean DishesClean StorePut away goods brought from service trucks

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  Guilday, simpson, west, hatch, lowe & roane, p.a

  Jul 2017 - Nov 2017

  Runner/ administrative assistant

  Handling of confidential legal documents in the form of filing, scanning, copying, delivering, and disposing. Answering and forwarding calls.Maintenance of copying machines, data servers, computers, and any other office technologyResponsible for organization of data in cloud servers and external hard drives

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  Best buy

  Jul 2017 - Jul 2018

  Lead asset protection specialist

  Product security management to ensure standards are met and items are accounted for Training, guidance, and evaluation of other asset protection employees Responsible for logging all interactions involving the usage of keys, fobs, and cages Basic to advanced troubleshooting of electronic issues, maintenance of CCTV system

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  Aderant

  Jun 2018 - Oct 2020

  Technical support specialist

  Responsible for troubleshooting and repair/maintenance of the Aderant Expert product through SQL, which is a law firm accounting softwareContact Lawyers/Firm IT to establish the best setup for the Firm’s intended use of the productRepair/rebuild/delete incorrect rows/data in the SQL database to ensure a law firm’s accounting is accurate.Assist in the troubleshooting of total module failures to ensure minimal downtime.Test bugs in the software thoroughly to find exact replication steps to submit to development for patchingCollect data logs on software malfunctions to scan for deficiencies/errors to correctMaintain a case load of 30+ cases of varying priorities Manage time effectively to ensure quick response and resolution timeDetermine the correct team for new cases to be assigned to ensure effective and timely conflict resolutionFollow up with clients to ensure established solutions are still effective or determine a new approachAssist team members when able to ensure cases are processed in an effective manor Show less

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  Frontline managed services

  Oct 2020 - now

  Tier 3 technical engineer

  Manage 15+ Law offices along with their networks, systems, and applications directlyAssist team of 40+ technicians in managing 250+ concurrent cases daily and dividing workload to ensure efficient case closure ratesWork directly with lawyers/paralegals/secretaries to troubleshoot issues and resolve problems in a time sensitive fashionManage 200+ Virtual Machines, 1000+ Devices and 100+ servers for 50+ clients Maintain current versions/updates of Windows, Office 365, IManage, Aderant, and any other services Law Offices may utilize dailyTravel onsite to any of our client offices to provide on demand support and/or emergency services tosystems that we manage, as well as launching new systems/servicesResolve current issues clients are having and determine if there are new systems that can improve theirexperiences Assist project team in the launching of new systems/servicesEnsure up-to-date documentation after any system/application/process changes for any of our managed Show less