Experience

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  House of blues entertainment

  Jan 2016 - Dec 2021

  • Interact with VIP Clients and Foundation Members• Build relationships and customer loyalty• Provide high-end customer services• Increase revenue by upselling seated areas to guests, VIP Clients and Foundation Members • Tend to patrons in opera boxes• Take food and drink orders• Maintain a clean environment• Bartend portable beer tubs selling various beers and liquors

  • VIP Host

    Oct 2017 - Dec 2021

  • Cocktail Waitress

    Sept 2015 - Dec 2021

  • Retail Associate

    Jan 2016 - May 2017
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  Cbs radio

  May 2016 - May 2017

  Promotions coordinator

  • Interacted with listeners • Contest fulfillment for on-air and on-site winners• Developed website and Instagram through news stories, customer interaction and content• Drove station vehicle to events and participate in contest giveaways as well as promotional appearances with on-air talent• General office duties including Excel, Word and PRF

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  Live nation entertainment

  Sept 2016 - Jan 2017

  Marketing and booking intern

  • Assisted Marketing and Booking Managers in day to day activities• Used Excel to update marketing and promotional assets for upcoming concerts and events• Proofread and quality assurance of ad material, tracking codes, BPRs, ICA’s and Riders• Wrote creative copy relevant for promotional use on Facebook, Instagram and Twitter• Assisted with media buys and data entry as needed using Rome.com and Excel• Assisted with Promotional ticket tracking and distribution• Researched relevant outlets as potential promotional partners for events and marketing purposes Show less

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  Live nation entertainment

  May 2017 - Oct 2017

  Marketing assistant

  • Compiled advertisement settlement packages using Rome.com and Excel for clientele understanding of overall spending for advertisements and marketing tools• Compiled and filed invoices using Excel for billing purposes• Managed 5 social media accounts including Facebook, Twitter and Instagram for all in office regions• Maintained a schedule of 3 posts per day per page including Facebook, Twitter and Instagram with an outreach of 131,749+ followers• Compiled weekly press releases for distribution• Worked with respective artist’s managers and publicists on securing preview and review coverage as well as photo approval for day of show press lists• Coordinated shipping with box office on all promotional tickets and radio stations• Compiled weekly press show lists for email distribution Show less

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  La josie

  Feb 2018 - Aug 2018

  -Manage bi-weekly payroll for all employees using ADP-Manage weekly schedules for all FOH Employees -Conduct meetings within each FOH department-Coordinate and execute private events-Work with clients and their budgets for events-Oversee day to day operations

  • Office Manager

    May 2018 - Aug 2018

  • Office Assistant

    Feb 2018 - Aug 2018
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  Bloodshot records

  Sept 2018 - Dec 2020

  -Coordinate interviews with publications & podcasts with artists to promote shows, albums and tours. -Maintain relationships and open communication with record stores nationwide for direct sales of albums, coordinating in-store opportunities as well as marketing co-ops for album and show promotions-Send marketing emails via MailChimp to retail stores for album announcements, sales and updates as needed-Submit and work with distribution companies such as AMPED/Alliance for marketing co-ops, setting up album titles and helping maintain stock for distribution. -Send promotional CD's and LP's to the appropriate radio stations for airplay.-Fulfil orders from the company website & Bandcamp -Tend to any customer service needs-Maintain inventory for warehouse supplies and merch stock-Facilitate event sponsorship and partnership with brands such as FEW, Pabst Blue Ribbon, Tikly, Smashed Plastic, Traditional Medicinals Tea, Mario Badescu, Recording King, Ely Cattleman, U-Turn, Lazarus Naturals, Yard Dog, Sketchbook Brewery, Tractor Tavern etc. -Submit Artists for festivals including SXSW, Folk Alliance, AmericanaFest, Grammys and A2IM Libera Awards-Organized and maintained updated touring spreadsheet for 50+ active artists-On-Site event representation and D.O.S. contact for events Show less

  • Jr. Publicist, Account Manager of Direct Retail Sales, Podcast & Radio Coordinator

    Apr 2019 - Dec 2020

  • Intern

    Sept 2018 - Mar 2019
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  Empty bottle inc

  Sept 2018 - Dec 2018

  Intern
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  Secretly distribution

  Dec 2020 - Dec 2021

  Account manager - us retail sales and new release coordinator

  -Manage Domestic wholesale and retail accounts-Engage with labels and internal team to create campaigns for catalog pieces-Maintain efficient process with Warehouse and Sales Reps, particularly on New Release and catalog-Coordinate stock requirements based on Marketing bookings-Work with Sales Team on stock allocations for limited product-Maintain and grow direct account base through outreach & visits-Craft and manage reporting for various campaigns-Communicate expectation and campaign results between accounts & labels-Manage and coordinate solicitations to Retail & US Domestic accounts: Show less

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  Scp

  Dec 2021 - Dec 2023

  • Improve internal customer success operations, cross-departmental processes, projects, andcollaboration by ensuring that each team has the information they need.• Develop the process for tracking all prospective clients, active clients and former clients across allSCP platforms.• Collaborate with the data team and account management team to calculate, monitor, manage,and report account metrics and health scores for clients.• Work with key stakeholders to develop a method for tracking projected revenue and YTD/YOYrevenue for all active clients.• Guide development of client health status and process for monitoring client health.• Set up and optimize internal systems to ensure that clients and fans have best in classexperience when engaging with SCP. Including but not limited to client onboarding, successmonitoring, and offboarding.• Review and maintain process documentation, share knowledge base articles, and provide regularSOP training.• Adjust implementation plans to meet customer and company expectations.• Maintain implementation timelines, report on progress and work closely with cross-departmentalteams to identify and act on follow-up activities.• Conduct 1:1 and remote training for internal teams, ensuring self-sufficiency.• Educate and advise customers on our solutions. Show less -Identifying talent to expand SCP's Roster-Research & Understand the industry to forecast trends-Comprehension of merchandise industry and identify trending fashion-Examining competitors and learning from their experience to help SCP's growth. -Utilize research tools to aid discovery of potential artists-Assist Director of Client Services with A&R Relation duties-Cold email potential clients-Implement organized processes using CRM's-Create artist briefings and profiles of clients to maintain a database-Create contracts and proposals for artists and clients Show less

  • Customer Success Specialist

    Sept 2023 - Dec 2023

  • A&R Research Assistant

    Feb 2023 - Sept 2023

  • Assistant Account Manager

    Dec 2021 - Apr 2023
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  Shareasale.com

  Apr 2024 - now

  Client services assistant